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Old 07-11-2008, 12:23 PM   #1
Lil Kinz
kat_aclysm is an unknown quantity at this point

Default Unanswered: Server Rollback? Account Issue Problem - Help Please! X_X

Hello!

Was the Webkinz server rolled-back last night during their massive downtime? I'm still very new to the site and I have a huge problem - while doing a new adoption with Birdy, I accidentally named my new Charcoal Cat after his Secret Code, arrgh! Anyway, I sent emails to support@webkinz about this. Then I requested the account to be reset and got this email:

Quote:
Hello,

Thank you for your question. You requested that we reset your Webkinz World account.

We have been able to reset your account. This means that you will be able to re-adopt your Webkinz tomorrow morning or anytime after.

If you want to adopt your Webkinz onto an existing account, you will need to go to www.webkinz.com and click 'Login'. Log into your account as usual and then visit the 'Things to Do' menu. Ms. Birdy will help you adopt your pet.

Thank you,

Webkinz Customer Support
This was before the downtime. All yesterday, I could not do anything to see what was going on.

Well, WW is back up today and I login this morning to find.... absolutely nothing at all has changed. My funky Charcoal Cat name has not changed or anything. What do I do now? T_T Do I request another reset of my account or do I email support about getting the pet name changed? Normally I know they don't rename your pets for you, but in this case it is an account compromise... X_X

Thanks in advance,
- Kat
kat_aclysm is offline Female
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Old 07-11-2008, 12:39 PM   #2
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Default Re: Server Rollback? Account Issue Problem - Help Please! X_X

Try emailing them again telling them the problem isn't fixed yet asking for a name change. Ganz is really busy with problems so sometimes they don't fix your problem. Try again and see what happens, and if it doesn't work try calling them. (Have to b over 18 to call them) Hope this helps.
lusher_roxgirl is offline Female
Old 07-11-2008, 12:42 PM   #3
Lil Kinz
kat_aclysm is an unknown quantity at this point

Default Re: Server Rollback? Account Issue Problem - Help Please! X_X

Oh, calling them! I never even thought about that... thank you! Eee X3

Forgive me for this next question, I'm not a US resident and just visiting. Is a 1-866 number toll free? Or is it really expensive like a 900 number?
kat_aclysm is offline Female
Old 07-11-2008, 01:08 PM   #4
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Default Re: Server Rollback? Account Issue Problem - Help Please! X_X

View Post Originally Posted by kat_aclysm
Oh, calling them! I never even thought about that... thank you! Eee X3

Forgive me for this next question, I'm not a US resident and just visiting. Is a 1-866 number toll free? Or is it really expensive like a 900 number?
A 1866 is toll free, not at all like a 900. Their number is 1866-932-5469

I just want to give you a tip when calling. The recorded message will say that you are not able to leave a message, but this is not true. If you wait out the whole message, you will hear a couple of rings, and then their voicemail message will come on. You are supposed to be 18 to call them, but I am under 18, and when I called I was not questioned and had no problems.

Enjoy your stay in the US!

Last edited by -Lilypad; 07-11-2008 at 05:48 PM..
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