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Old 02-10-2008, 09:30 AM   #1
WackyMomKinz
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Default Unanswered: server problems during adoption

Hi everyone

Yesterday my son adopted his new Brown Arabian to his account. He got it for his birthday. This was his 11th webkinz. The adoption went ok until it went to the room loading screen, when it hung at half loaded. It stayed that way for a least 5 minutes, that is when he got impatient. He logged off via the right corner button, and logged back in again. He hit the get items from storage button and his dock was organized. The first box appeared empty, but when he moused over it is said it was a gift for the Brown Arabian. He went to "MY Room" via the things to do menu. It took him to an unused room in his house. Here he got the welcome banner and he was able to put into his room the blank "gift". This gift opened and he got his exclusives for the Arabian.

He understands that with the 11th adoption there is no room given, but it says that a "Dice Roll" is given in it's place. He did not get a dice roll. I have had him email support@webkinz but so far there has been no response. What is the likelihood of them replying and granting him his dice roll. I would like to prepare him for the disappointment if that is the case. Also what is the usual turnaround time for replies from support? Is this a common problem that happens during peak times? If so I will get him to adopt the other 3 webkinz he got for his birthday after peak hours.

Ideas, suggestions.. sympathy? I told him I would post here for him. He is really quite upset.
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Old 02-10-2008, 09:51 AM   #2
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Default Re: server problems during adoption

It usually takes a couple of days to get a response back from the customer support via e-mail to get more information (unless they are very busy). However it is on a Monday thru Friday work base period. Please note that they can only speak to adults that are over the age of 18.

???

I hope this helps,
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Old 02-10-2008, 09:54 AM   #3
WackyMomKinz
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Default Re: server problems during adoption

Yes, thank you. Would you suggest I email them again using my email account and quoting his email?
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