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Old 02-04-2011, 12:03 PM   #1
molyfur
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Default Answered: server problems?

Now that my daughter and I have reactivated our old accounts, I decided to have a look at my husband's old one too (yes, even he played LOL) -- but for the last two days, we're just getting a message that says:

"I'm sorry but there is something wrong with our servers at this time. Please try again later."

Yet both my daughter and I have no problem accessing ours.

(and yep, I've cleared the cache just in case. We also have the user name and password correct - in fact, if I type in an INCORRECT password, the message changes to tell me that. So our stuff is right...it's just not working.)

Anyone else have this sort of error message go on for a couple of days??

Last edited by molycat; 02-04-2011 at 03:07 PM.. Reason: forgot about the blue thing sorry :) fixed!
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Best Answer - Posted by Webberlily
Usually every account, even in the same family, is on a different server. When two accounts in a family are on the same server, it's by coincidence. So it's not surprising to me that you should have server problems on one account only.

If you were able to reactivate two accounts, you should be able to reactivate the third one if they are all equally old.
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Old 02-04-2011, 12:09 PM   #2
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Default Re: server problems?

hmm, i don't have that problem, but my account is activated. maybe it is because his isn't activated that there are too many "old" accounts that came back because people wanted to play again? you know that the old ones (as far as i know) came back and that accounts won't expire anymore...
i am not sure and i hope this issue will be fixed
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Old 02-04-2011, 01:50 PM   #3
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Default Re: server problems?

Usually every account, even in the same family, is on a different server. When two accounts in a family are on the same server, it's by coincidence. So it's not surprising to me that you should have server problems on one account only.

If you were able to reactivate two accounts, you should be able to reactivate the third one if they are all equally old.
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Old 02-04-2011, 02:34 PM   #4
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Default Re: server problems?

I was having the issues a few months ago with our 7 accounts then, 2 of ours were on a different server than the rest, they couldn't get in for a day.
I called Ganz and they were able to tell me that they were indeed on the same server and that server was having an issue.
I would call Ganz to see what is wrong with that. Maybe they can check it and make sure there isn't something else wrong with it
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Old 02-04-2011, 03:09 PM   #5
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Default Re: server problems?

View Post Originally Posted by Webberlily

If you were able to reactivate two accounts, you should be able to reactivate the third one if they are all equally old.
Yeah they're pretty much the same age - there might be a month either way, but close enough.

Thanks for the answers ~ I'll keep an eye on it (impatiently LOL) and see if it comes back up soon.
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