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Old 09-03-2009, 05:28 PM   #1
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Default Unanswered: September Caring Valley Tree

I just got my new Caring Valley Tree and decorated it and saved it and when I put it in my garden it was all brown and dead looking. Can anyone tell me what happened?
Also after adding my 25th pet the new Super Bed was not there to choose. I thought it was available now? Thanks for any help anyone can give me.
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Old 09-03-2009, 05:40 PM   #2
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Default Re: September Caring Valley Tree

That's strange!. I would call Ganz and ask. (1-866-WEBKINZ) If you had cleared your cache after the last maintenance, the bed should have been there. I'm not sure what is going on with the Caring Valley tree. A call would probably be the best thing, I think.
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Old 09-03-2009, 11:04 PM   #3
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Default Re: September Caring Valley Tree

I just tried it myself because I thought it was working. What you are seeing is the chocolate tree from last month. Mine looks fine in my dock but when I put it in my yard it's the chocolate tree which I had already for my mocha pup.
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Old 09-03-2009, 11:08 PM   #4
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Default Re: September Caring Valley Tree

That's odd.. Hopefully Ganz will fix it.. Maybe contact them?
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Old 09-04-2009, 01:34 AM   #5
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Default Re: September Caring Valley Tree

Clear your cache to access the new superbed. On the other hand, if you can't see it yet, chances are you can still get the newly retired space theme. That's what happened on our computer, so we stocked up on it...
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Old 09-04-2009, 12:19 PM   #6
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Default Re: September Caring Valley Tree

"I just tried it myself because I thought it was working. What you are seeing is the chocolate tree from last month. Mine looks fine in my dock but when I put it in my yard it's the chocolate tree which I had already for my mocha pup." Mommabear's post

I too thought I had the fasinating fruit tree while i was designing it. When i saved it and put it in my garden it was last months chocolate tree. I have one already so I am sad. Do you think they can fix this glitch automatically or do I need to call them? Thanks for your coments.

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Old 09-04-2009, 01:58 PM   #7
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Default Re: September Caring Valley Tree

I just got on the phone now and the problem is not fixed yet, but I was assured that when it is I will get the correct tree. So we just all have to be patient I guess.
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