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I am wondering if other are getting this also. We have to log in our pass word and user twice every time we try to enter Webkinz., We have gone very slow to put the correct user name and pass word in and we always get a server error on the first try. Then we have to log out and try again and usually get into webkinz. I know people make mistakes typing if too quikly but we have entered it pick one key slowly then the next. It is very time consumiing when you are ooking after 6 boards. Anyone else experiencing this?????? If so what could we do to rectify it. Pleas n't say clear your cache- we do this at leasr once a day.
Last edited by michael08; 03-20-2009 at 01:14 AM.. Reason: Server error when logging in???? Spelling
I've been logging in to six accounts, several times a day and haven't run into that one. When I was having trouble, I had apparently hit the caps lock. Hitting it again worked to get the right password in. Did get booted out miysteriously a couple of times, though--no message--just completely out of WW and IE. So might have been an issue with IE or my broadband cable.
Are you using the url from the the login page or a boomarked page?
Did you try changing browsers?
I was getting a server error message a few months ago but it resolved after a few attempts.
If you can't find any solution here, I'd call 1866WEBKINZ before 5pm EST and see if you can get a tech answer.
Servor error problems replies" Thanks for all the suggestions and appreciate the time you took to suggests things. Unfortunately the cap locks were not on and it is still happening. I didn't get booted out I just have two log in twice every time. I will contact ganz on Monday if I can get thru to someone. Much appreciated. Thank for all the suggestions.
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