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Old 01-01-2010, 01:03 PM   #1
Lil Kinz
DazzleDude is an unknown quantity at this point

Default Unanswered: secret code

Tried adopting new pet purchased on line. Get to place when secret code is entered--won't recognize even correctly typed codes. Keeps bouncing back to entering pet's code.
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Old 01-01-2010, 01:23 PM   #2
Theatre910
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Default Re: secret code

Happy New Year!!!

Customer Service IS open today 1-866-WEB-KINZ.

Give them a call.

webkinzsupport@ganz.com


Good Luck
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Old 01-01-2010, 02:19 PM   #3
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Default Re: secret code

If you bought it online it might be used.....Or email them: support@webkinz.com
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Old 01-01-2010, 02:44 PM   #4
hy am I still a
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Default Re: secret code

If the code was bought online it may be used and the person who sold it could have been dishonest.
The best thing to do is call GANZ at 1866WEBKINZ and explain the situation. If they say the code is used, file a dispute with the person who sold it to you. If it is not then have them enter it for you.
Please remember, you have to have a parent CALL.
There is no email for Webkinz anymore.
If the code is used see what they can do for you.
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Old 01-01-2010, 02:45 PM   #5
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Default Re: secret code

I had that happen with 2 mystery codes the other day. Neither was used.
If you are trying to adopt a Schnauzer, they may have disabled that until they can fix the adoption issue of them not getting the POTM lootbag. Just hold off adopting until you see someone has made a successful adoption
Barring that, you can always call the Webkinz Customer Support @ 1-866-WEB-KINZ
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Old 01-01-2010, 02:47 PM   #6
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Default Re: secret code

Could also be that Ganz is adjusting the program because of the schnauzer codes this morning.

I'd try again after the POTM situation gets worked out. If it doesn't work then, you will have to call Ganz.
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Old 01-11-2010, 06:54 PM   #7
hy can't I be a
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Default Re: secret code

I just tried adopting a frog purchased at a local Hallmark shop that says the code is used. I logged out and back in and still doesn't work. I tried a different web browser and it still doesn't work. I will call Ganz and file a dispute.
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