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Old 02-02-2010, 10:38 AM   #1
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Arrow Unanswered: Screen goes blank and kicks me off WW account!

I really need to know if anyone else is having this problem...

Previously I thought this was an issue with the game Jumbleberry Fields, since it seemed to happen just when I was playing that game. But recently my screen has gone blank (white) and kicked me out of WW in various places.

I believe I am on server 9 (wapi 9), I use Internet Explorer and I clean my cache regularly.

This is CRITICALbecause it is messing up my dailies and other games in WW! I don't know what to do to stop it from happening!

I really need to know if this is happening to anyone else. Please Post if this has happened to you!
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Old 02-02-2010, 05:23 PM   #2
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Default Re: Screen goes blank and kicks me off WW account!

hmm this is not happening to me. i would call ganz, and change your password in case its a hacker... but i dont think it is but you never know!
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Old 02-02-2010, 05:26 PM   #3
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Default Re: Screen goes blank and kicks me off WW account!

thats has happened to me multiple times and i have no idea what causes it.. it really aggravating! i dont think its a hacker but i would change your password just in case.
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Old 02-02-2010, 05:28 PM   #4
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Default Re: Screen goes blank and kicks me off WW account!

Sorry, no this is not happening to me?
I never have heard of this problem
I hope it gets fixed soon for you!
Good luck!
Sorry I wasn't any help.
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Old 02-02-2010, 06:07 PM   #5
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Default Re: Screen goes blank and kicks me off WW account!

Hmm, my friend has this problem sometimes on her computer. Do you have a multi-action touchpad? (Like on the new acer laptops). Sometimes, putting two fingers on the touch pad at once does something funky
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Old 02-02-2010, 06:11 PM   #6
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Default Re: Screen goes blank and kicks me off WW account!

I would try using something other than Internet Explorer. I always had issues with it. Things run pretty good on Firefox for me. (although, come to think of it, I do tend to freeze up in the clubhouse....) Anyway, hope things work out real soon for you!!
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Old 02-02-2010, 07:14 PM   #7
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Arrow Re: Screen goes blank and kicks me off WW account!

On my account when I have done Fairy Falls my screen goes black and says no signal. I have to mannuall shut down and restart the computer then log back into WW. This only happens when i do fairy falls so far.
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Old 02-03-2010, 02:10 AM   #8
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Default Re: Screen goes blank and kicks me off WW account!

View Post Originally Posted by akoolaunt
I would try using something other than Internet Explorer. I always had issues with it. Things run pretty good on Firefox for me. (although, come to think of it, I do tend to freeze up in the clubhouse....) Anyway, hope things work out real soon for you!!
I agree. I've never been able to get Webkinz to work properly on IE. Firefox works great.
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Old 02-03-2010, 03:02 PM   #9
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Default Re: Screen goes blank and kicks me off WW account!

Thanks so much for all your helpful suggestions!!! I think I will try and run Firefox to see if that helps. If it does for me I will post in about a week or so -- that way I know for sure if it is working properly.
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Old 02-03-2010, 03:40 PM   #10
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Default Re: Screen goes blank and kicks me off WW account!

I get screens that don't load (just hang).

I log out, log back in and then they seem to work fine.

But using Firefox has reduced the number of issues over IE.
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