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Old 07-04-2007, 03:17 PM   #1
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Default Unanswered:

what is the support email for Ganz? It says my code is not right on the Clydesdale I just bought!!

Has this happened to anyone before?
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Old 07-04-2007, 03:46 PM   #2
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Default Re: it says my code is not right

Yes, it happened with my Toad. Once you are on the Webkinz homepage, click on CONTACT US and then email them. Someone probably guessed your code or maybe GANZ didn't activate the code. Don't worry, it will be okay. Hope this helps!
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Old 07-04-2007, 03:49 PM   #3
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Default Re: it says my code is not right

The e-mail is: support@webkinz.com. Yes, this did happen to my daughter a while ago. We purchased a brand new Alley Cat and the code was used already!! We contacted Ganz and they did make it right! I know it was disappointing to have that happen but it will get taken care of! Good Luck!!
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Old 07-04-2007, 03:57 PM   #4
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Default Re: it says my code is not right

Thanks for replying! I emailed Ganz so hopefully they will respond soon. It's disappointing, we were looking forward to getting a Clydesdale for a while and wanted to play with it on our day off. Oh well.
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Old 07-04-2007, 04:02 PM   #5
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Default Re: it says my code is not right

yes... somebody probably wanted a animal and was guessing random codes and....well they lucked out. sorry to hear that. hope you get your horse!
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Old 07-04-2007, 04:05 PM   #6
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Default Re: it says my code is not right

Yup, it happened to me. but they said to call a number. but the support e-mail is support@webkinz.com. hope it all works out.
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Old 07-04-2007, 04:05 PM   #7
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Default Re: it says my code is not right

emal the webkinz at contact us for help on what to do!
Ps: hope everything goes alright!
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Old 07-04-2007, 05:19 PM   #8
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Default Re: it says my code is not right

For those of you who have had this happen before, how long did it take Ganz to respond to your email? I don't know why this would happen, the tag was securely attached to the horse, so I don't think anyone could have peeked inside. Sigh...
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Old 07-04-2007, 06:25 PM   #9
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Default Re: it says my code is not right

I believe they will contact you within 24 hours. They are really good about it. We've had to deal with them several times. Keep us updated!!
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Old 07-04-2007, 06:34 PM   #10
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Default Re: it says my code is not right

I will, thanks!
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