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Is anyone else out there having difficulty entering their room? I click on "MY ROOM", and the page will then load about 95% of the way, then it's just done...period. Can't access it at all. I don't have any animated items in this current room, only a menorah and the purple x-mas tree.
I just cleared the cache 3 times and did a re-start, keeping my fingers crossed that this would fix it...alas...it has not.
The first thing I thought when I saw the title to your post was too many items, but you said you don't have many, and none are animated... My son's account had that problem one weekend, but it was a room filled with trampolines, and it was only one room I couldn't access. I switched to a different pet, and once I found one that was in a different room, I could get into the 'house'.
I just checked an account, and was able to get into the room. It doesn't seem like a system wide problem. I hope you can get in later. If not, you'll have to call the company tomorrow.
Sometimes there is a glitch with certain pets. Do you know what pets are in the room that you can't load? Is the pet's picture showing up when you look at your "Me and My Pets" page? Usually if the pet's picture doesn't show up then there is a glitch with that pet and you are locked out of the room that the pet is in until they fix the glitch. Good luck!
I had this happen to me. The only thing I did was wait a LONG time and I changed to a different pet. It finally worked and then it was able to go to the rooms that weren't working. Hopefully this will help.
It started happening after my hubby had installed a program through his company...am thinking it is directly related, for I've had issues on other sites as well since then, (such as my e-mail inbox, shopping carts, etc.). Am waiting for him to have a day off to fix it...all I keep thinking is, "my gardens are dying!!!" ;-)
Will let you all know if when he uninstalls/system restores, it fixes the issue.
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