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Old 03-15-2011, 08:58 PM   #1
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Default Unanswered: Room will not load

I have a large room that I use to store many beds. For the last couple of weeks I have been trying to get in it and it will not load. I need to log out because it gets stuck at loading characters. I tried clearing my cache and logging in and out and nothing has worked so far. Does anyone have any suggestions? Thank you in advance for any help you can give.
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Old 03-15-2011, 09:06 PM   #2
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Default Re: Room will not load

Hi alex! I am sorry to hear this is happening to you.

Are the beds still in their? They may be causing your computer to run out of time to load, and it may be too much. The pixels are very hard to generate, especially on an old computer.

Also, maybe its the browser your using? I suggest Google Chrome if you don't, its faster, much faster then any browser. Its free if not already on your computer, so I highly recommend it, even though theirs that nasty dock glitch.

Anyone, good luck on this problem!
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Old 03-16-2011, 01:00 AM   #3
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Default Re: Room will not load

What browser do you use? How old is your computer? I'd suggest using Google Chrome or Firefox, over IE any day.

It may be a glitch of sorts. Does this happen in other rooms with similar items in them?
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Old 03-16-2011, 01:29 AM   #4
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Default Re: Room will not load

Alez

I have that same problem - gotta put in another request to ganz again myself

you have to go Webkinz
look for the "my room freezes" and put in your info

they even have a special section for this glitch so you're not alone

be warned tho it means they usually take everything out of the room into your dock AND I've seen one person say they took eveything out of their account -put into the dock

my room they took almost everything out but still doesn't load so back I go again
hope it works out for you Barb
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Old 03-16-2011, 05:52 AM   #5
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Default Re: Room will not load

The same thing was happening to me with a backyard that i have. I called Ganz customer service and the woman (who was very nice) said that things were overlapping and that is why it wouldn't load. She took everything out of the room and within 10 minutes i could get into the room. I had to put everything back in there but was worht it.
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Old 03-16-2011, 09:12 AM   #6
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Default Re: Room will not load

Thanks so much everyone. I use IE and it only happens to this one room. My computer is not that old. I'm sure it is happening because I have too much in the room.
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Old 03-16-2011, 12:43 PM   #7
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Default Re: Room will not load

I'm so sorry this is happening to you, I've had the same problem. Mine wasn't because of how much stuff was in the room ( even though I had a ton) it was the severs were a overloaded and it slowed it so much it wouldn't load.

If you would like to call Ganz ( which I find is faster than e-mail) their number is 1-866-932-5469 Monday to Friday 9am to 6pm EST.
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Old 03-16-2011, 12:43 PM   #8
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Default Re: Room will not load

That happened to me once because I had added another room, and then one of the doors was blocked with furniture. It's not an uncommon glitch. I'm sure they could fix it for you pretty quickly.
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