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Old 10-28-2008, 02:07 PM   #1
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Question Unanswered: Room locked up

I have one room in my webkinz house that is locked up and two pets are trapped in it. I can't find my first pet's secret code. What can I do?????
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Old 10-28-2008, 02:12 PM   #2
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Default Re: Room locked up

It doesn't have to be your first pet's code, it can be the code of any pet on that account. I know some people have problems because when it asks for your birthday I think you have to put the date first. If all else fails, you can always try calling Ganz. I hope you get it fixed!
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Old 10-28-2008, 02:25 PM   #3
Edward♥Cullen
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Default Re: Room locked up

Im so sorry! A few thing to try before contacting Ganz customer service (copied from the Ganz customer service page):

If your pet is stuck in your room, please log out and log back in to your account. If your pet is still stuck, please go to your Webkinz? room and jump to another room. You can jump to another room by using the map button in the upper left corner of the screen. Just click on any room in the map and your pet should jump there. If you have tried this and it has not solved your problem, or if you only have one room, please fill out the form so we can investigate.

Use this link to contact Ganz customer service:
http://customerservice.webkinz.com/cs/us_en/ss.php
They should have your room un-locked in no time!
~E-Angel
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Old 10-28-2008, 02:48 PM   #4
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Default Re: Room locked up

It's been locked up for days now. I will try putting the birthday in differently. I'll let you know. Thanks for the ideas.

---------- Iwantthemall added 17 Minutes and 37 Seconds later ----------

Thank you thank you thank you!!!!! I HAD put the month where the day goes in the birthday. My e-mail has been sent. YEAH!!!

Last edited by Iwantthemall; 10-28-2008 at 02:48 PM.. Reason: Automerged Doublepost
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Old 10-28-2008, 02:59 PM   #5
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Default Re: Room locked up

Definetly contact ganz at support@webkinz.com and they will fix the problem
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Old 10-28-2008, 03:36 PM   #6
pococutie
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Default Re: Room locked up

I am happy u figured it outt!
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