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Old 05-16-2009, 02:57 PM   #11
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Default Re: Room help

If you are locked out of one room, it's probably because there is a stuck pet in it. Figure out which pet it is. On the WW log-in page, go to Customer Service, "I have something stuck", and fill out the form for "My pet is stuck in the room". Ganz is very good at fixing this problem within hours. It's a 3-day week-end here in Canada, so it won't get fixed till Tuesday probably. But then, you wouldn't be able to phone them till Tuesday anyways. Good Luck!
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Old 05-17-2009, 06:51 AM   #12
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Default Re: Room help

If clearing your cache as has been suggested does not help, I recommend checking to see if your Adobe Flash Player is up to date. This can be done at www.adobe.com as is noted in the Customer Service area in WW.

Hope this helps!
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Old 05-17-2009, 07:35 AM   #13
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Default Re: Room help

If you have more than one pet, you can try a different pet, maybe that will help.
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