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Old 07-26-2009, 02:13 PM   #1
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Exclamation Unanswered: Room Has Been Stuck Forever!

Hi everyone,

I have a room for my Charcoal Cat, Thomas, that he has been stuck in for about a year! I thought to ask if anyone has found a solution for this problem.

I have tried entering room from all directions, and from the map. I have tried changing from another pet to Thomas, and it just gets stuck.

Do you know if Ganz would help with this?

thanks!:ccatThomas would love to come out and play)
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Old 07-26-2009, 02:15 PM   #2
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Default Re: Room Has Been Stuck Forever!

In the Customer Service section of the Webkinz home page... there are links for forms that you can fill out for "Stuck Items"... that is for items, pets, rooms, etc...
Fill one of those out (you will need one of your webkinz codes) and they fix that issue very quickly
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Old 07-26-2009, 02:21 PM   #3
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Talking Re: Room Has Been Stuck Forever!

View Post Originally Posted by kellyschrvr
In the Customer Service section of the Webkinz home page... there are links for forms that you can fill out for "Stuck Items"... that is for items, pets, rooms, etc...
Fill one of those out (you will need one of your webkinz codes) and they fix that issue very quickly
wow you let it go that long- not fun ! but this was great advice for every problem you have you must fill out the form correctly & it will be taken care of in a few days & oh, just be ready for a call from the techs to verify your info & write down any other issues you are having with stuck pets/items... and get it all fixed at 1 time. Gosh, I can't believe it-I just am shocked you would leave it that long, poor pet probably has cramps now. hehehee
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Old 07-26-2009, 02:25 PM   #4
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Default Re: Room Has Been Stuck Forever!

Aww.
Poor Thomas!
And Kelly is correct.
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Old 07-26-2009, 02:56 PM   #5
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Default Re: Room Has Been Stuck Forever!

One other thing you can try... have Thomas selected and then go see Dr Quack.. when the exam is over, take him to a different room.. this has worked for me and for some others ... I hope it'll work for you!
Good luck!
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Old 07-27-2009, 10:54 AM   #6
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Default Re: Room Has Been Stuck Forever!

Thanks so much! I didn't know there was an actual solution.

You guys are wonderful!
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Old 07-27-2009, 11:00 AM   #7
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Default Re: Room Has Been Stuck Forever!

wow a year!? usally all of those things you mentionded would help. i'm so sorry i would contact ganz they probally are the only thing that would help
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