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Old 08-24-2010, 01:35 PM   #1
disney world.
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Exclamation Unanswered: Room Glitch : Call Ganz, or Wait a Day ?

Hey everyone!
So today..I was on webkinz world, fixing up my rooms.
After working on designing my Hedghog's room, Sonic, I walked back into it to see THIS.

Click the image to open in full size.

Everything: GONE.

Should I call Ganz about this problem for them to fix it, or should I wait a night to see if it will be fixed in the morning.

Thanks!!


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Old 08-24-2010, 01:35 PM   #2
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Default Re: Room Glitch : Call Ganz, or Wait a Day ?

Have you logged out and then back in? That usually is all you need to do...
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Old 08-24-2010, 01:43 PM   #3
disney world.
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Default Re: Room Glitch : Call Ganz, or Wait a Day ?

I did the first time, and it didn't work.

I tried again, and it's just fine.

I wonder why it's doing this ?
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Old 08-27-2010, 12:51 AM   #4
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Default Re: Room Glitch : Call Ganz, or Wait a Day ?

There's actually a much easier way to fix this. Go Here: then click 'I have an item stuck in the room' you'll need a webkinz code that is currently registered in that account, username (for WW, not WI), name of stuck item, DOB, email, first name and room that the item is stuck in's name. You should get an automatic email a few minutes after you submit the report. Then 1-2 days after you submit the report you'll get another one, saying that the item has been un-stuck and it is now in your inventory.
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Old 08-27-2010, 10:01 AM   #5
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Default Re: Room Glitch : Call Ganz, or Wait a Day ?

Yep, Moonbow is 100% right. It works even quicker than calling Customer Service, since they have an automatic script to do so. Just be very exact when naming the room and the item, or the script might fail and they'll have to do it manually, which takes more time.
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Old 08-27-2010, 08:18 PM   #6
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Default Re: Room Glitch : Call Ganz, or Wait a Day ?

I would wait to see if it's fixed, and if not, call [notranslate]ganz[/notranslate].
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Old 08-27-2010, 08:45 PM   #7
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Default Re: Room Glitch : Call Ganz, or Wait a Day ?

No use reporting a stuck item because there is nothing stuck. if

This is just something that happens periodically especially after you have made a lot of changes to a room. Just log out and maybe clear your cache and log back in and all should be fin.

I often see things outside the room or what I call ghost pets that are in another room. I don't think anything of it because it fixes itself.
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Old 08-27-2010, 09:02 PM   #8
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Default Re: Room Glitch : Call Ganz, or Wait a Day ?

Sometimes those things happen to me when I put new itme in room, just wait it should come back
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Old 08-28-2010, 10:05 AM   #9
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Default Re: Room Glitch : Call Ganz, or Wait a Day ?

I have this same problem but I just ignore it.
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Old 08-28-2010, 11:55 AM   #10
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Default Re: Room Glitch : Call Ganz, or Wait a Day ?

[notranslate]Ganz[/notranslate] does not know if there is something wrong with your account until you contact them, so there is no point in "waiting to see if it's fixed". Your account might have been hacked. Check that your items aren't in the dock, and if they aren't, then that is probably what happened. If they are in the dock, just put them back in the room. If they go into your dock again AFTER you've changed your password I suggest e-mailing [notranslate]Ganz[/notranslate].
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