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Old 04-16-2008, 11:05 AM   #11

Default Re: Robbed of special items!!

gang is pretty good on calling back, i had to call them yesterday,and in two hour's they called back,there is alot of cliches going on,email and only call once,they will get back to you,
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Old 04-16-2008, 11:23 AM   #12
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Default Re: Robbed of special items!!

Well, we lost stuff around that time too and had reported them then thru the customer service links on the main page at webkinz.com We were put in line- cuz everyone had problems- and finally a rep called us. she didn't give nothing back but gave us a peguin pet code for the troubles but none of our glitches got fixed. It took many, many emails and I even went to ganz.com and "signed" their guest book. I got noticed, but not because I was mean, but because I politely asked questions they didn't want anyone else to see. Anyway, they did not replace everything lost but did replace two items to meet me half way. Guess that was better than nothing.

---------- pattie1970 added 2 Minutes and 57 Seconds later ----------

View Post Originally Posted by BabyGirl913
When i adopted my penguin i put my icy refridgerator on my house and went to another room to put my totem pole and when i logged back in they were both gone! i wrote to ganz around christmas and they still havent showed up yet!!what should i do?????:pgn::pgn:
Sorry, this just dawned on me... the space in the room where the items were lost- DO NOT place anything else in that space. If you do, they will never come back. The techs can look in your account and will see your item "stuck in the wall" as they call it. But DO NOT put anything in the same space as those items were when they were lost or the techs may not notice them hidden in the code and then won't be able to "unstuck" them. Does that make sense???

Last edited by pattie1970; 04-16-2008 at 11:23 AM.. Reason: Automerged Doublepost
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