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Old 04-14-2008, 08:38 PM   #1
CreamSundae
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Red face Unanswered: Robbed of special items!!

When i adopted my penguin i put my icy refridgerator on my house and went to another room to put my totem pole and when i logged back in they were both gone! i wrote to ganz around christmas and they still havent showed up yet!!what should i do?????:pgn::pgn:
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Old 04-14-2008, 08:39 PM   #2
btvs
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Default Re: Robbed of special items!!

Has ganz gotten back to you if not you should call them.
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Old 04-14-2008, 08:41 PM   #3
Lil Kinz
 
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Default Re: Robbed of special items!!

If you PM me, I will give you a number and extension for someone at Ganz to call... They may not be able to give you your totem pole back (recent procedure change or something), but they SHOULD be able to give you to the PSI (ice fridge for the penguin) back... You have to be over 18 to call, so if you're not (and I have no clue if you are or not), you'll need to have someone call for you.
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Old 04-14-2008, 08:42 PM   #4
Merry CHRISTmas!
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Default Re: Robbed of special items!!

AW!! Thats happened to me before!! That stinks!!
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Old 04-14-2008, 08:47 PM   #5
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Default Re: Robbed of special items!!

Try these:

Try posting somthing up on ur gift exchange and trade somthing for it.

EMAIL GANZ

CALL GANZ

WRITE A NOTE TO GANZ!

If the last 3 dont work.

DO 'EM AGAIN 20 TIMES!

I (think) hope this helps
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Old 04-15-2008, 06:52 PM   #6
 
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Default Re: Robbed of special items!!

email ganz write to ganz call ganz visit ganz orrrrrr adopt another penguin!then you'll get your refridgerator !even if they keep you on hold for calling,even if it takes an hour,be patient!thats probably the golden rule on webkinz!don't worry!they will eventually get back to you!


hope this really helped!
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Old 04-15-2008, 07:00 PM   #7
ha'ts up? ;]
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Default Re: Robbed of special items!!

e-mail or call them:
support@ganz.com
1-888-web-kinz
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Old 04-15-2008, 07:02 PM   #8
Do I look like a
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Default Re: Robbed of special items!!

Aww. That is sad that happened, and I am sorry. But there is not really anything Ganz can do. As they say always.

Sorry, Xoxo, ♥Holly♥
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Old 04-16-2008, 06:10 AM   #9
xox elf
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Default Re: Robbed of special items!!

That's a bummer.

You can e-mail them or call them-
support@ganz.com
1-888-web-kinz
Old 04-16-2008, 10:51 AM   #10
Charis01
Gift Guru
 
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Default Re: Robbed of special items!!

That is really too bad, glitches do happen every now and then, just the other day I tried to put and Egyptian chair in my room while it was in the process of putting another one in the room and the second chair just disappeared. Ganz has not replied to my emails or phone messages, and I do not expect them to based on what I have read on the different forums. They happen and its tough luck on us basically because Ganz doesn't have the time or resources to deal with every person that encounters a glitch.
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