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Old 07-17-2007, 08:17 AM   #1
MomSour
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Default Unanswered: Robbed

While on vacation for the last 11 days my daughter was robbed. She had about 12000KC and tons of fun stuff and a hot rod - now it is all gone....

Is there a way to see who all her items were mailed to? She says one of her friends was watching her log on before we left - now she is afraid that the friend took all her items.

Thanks
Tamara
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Old 07-17-2007, 09:14 AM   #2
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Default Re: Robbed

WOW that is scary!! Tell her to call her friend and ask her about it! If she doesn't say anythig ask her mom to find out her password and give it to you so you can see for yourselve!
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Old 07-17-2007, 09:17 AM   #3
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Default Re: Robbed

Whats her user name I'll try to help her out. she can also come to my party on August fourth and whoever comes gets a goodie bag.
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Old 07-17-2007, 09:24 AM   #4
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Default Re: Robbed

Ah, thanks guys... I won't post her user name here because we really aren't looking for gifts - ya'll are sweet to offer but we really just want to find the thief. I sent an email to support@webkinz.com, so I hope to find out who all the items were sent to from her account. Also, as much as I hate to say it, it is a good lesson on keeping your passwords private - might keep someone from stealing from her REAL bank account some day!

Thanks again and I will let you know how it turns out.
T
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Old 07-17-2007, 09:21 PM   #5
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Default Re: Robbed

Good luck with your email to Ganz. We have found that "friends" like to look over your shoulder when using public computers, and a similar situation happened to us. I agree, lesson learned... keep those private passwords private.
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Old 07-17-2007, 09:35 PM   #6
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Default Re: Robbed

tell your daughter i am so sorry also get the phone number of that so called"friend" and ask her mother if she can look on there and see if they are there
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Old 07-17-2007, 10:06 PM   #7
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Default Re: Robbed

Funny thing is that earlier today she had one chair left and a piece of food left... we changed her password. I just went online to send her some goodies and she had nothing left at all... not even what was there before. STRANGE! Still haven't heard from Ganz - any idea how long it takes to hear from them?
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Old 07-17-2007, 10:10 PM   #8
RazorbackzRulz
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Default Re: Robbed

It depend on how many emails they get and who emails first.. To get ur problem taken care of faster you should call them at 1-866-932-5469 and when it asks for the sesrvice code put 2407
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Old 07-17-2007, 10:20 PM   #9
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Default Re: Robbed

My oldest sons account was hacked by his cousin. He got a lilkinz cat and she wrote down the code. She was mailing herself lots of his stuff. We had alot replaced and she robbed him again before we knew it was her that had done it. So I contacted ganz they let me change their usernames but could not get his stolen items. I did contact her Mom and she sent almost all the stuff back. I traded for the rest. It is very upsetting when stuff like this happens. Hopefully you can fix it, and still enjoy webkinz. I was so upset it took a few weeks before I could really enjoy it again.
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