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Old 10-07-2007, 03:59 PM   #1
Whitewolf35
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Default Unanswered: Was this the right thing to do? Please help.

Ok this is all a big mix up and I want to see if I did the right thing.

My frog's code messed up and I was locked out of the adoption center and have a wrong code. (I typed it over and over and eventually hit a wrong key)

So I was spazzing and mad and tried to adopt another one (my new lilkinza gold and white cat), and Miss birdy let me in...but when I adopted my cat her name was the code. its on my account and safe, but I think that somethings wrong. So I sent Ganz support this:

"Hello there. Today I purchased one of your Webkinz Frogs, and Lil'Kinz Gold and white Cats. My frog code has turned out to be "incorrect" (which isnt why im mailing though, I sent from support)

So the adoption center locked me out, but somehow let me in again, and I was able to adopt the lil'kinz, but its name became the code's lettering! I beleive the link on the front page for adoptiong does this, and wanted to let you know about this glitch- it also seems that it said I was on the same account when I only logged in once.

Thanks for your time. The pet (which is proof) is on my account;

Whitewolf35

I am sorry about the mix-up, and just wanted to let you know about this possible bug. Thanks again."

Was this the right thing to do? Im a bit worried about the whole thing
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Old 10-07-2007, 04:00 PM   #2
the fairest 0f all
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sn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all around

Default Re: Was this the right thing to do? Please help.

i think it's a good thing to do. you might want to call too, just in case. i have heard of other people getting things like this fixed from a phone call.
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Old 10-07-2007, 04:02 PM   #3
Whitewolf35
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Default Re: Was this the right thing to do? Please help.

Okay I was just worried that Ganz might get suspicious of this cat...Im a bit of a worry-wart.

What is the number for Ganz?
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Old 10-07-2007, 04:13 PM   #4
apf98
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Default Re: Was this the right thing to do? Please help.

Hi there,

The number for Webkinz support is 1-866-webkinz. I think that you did the right thing; they shouldn't be suspicious about the cat. You obviously have the right code, it was just a technical error with entering the name. Hope you were able to eventually adopt your frog, too!

Nanuksnana
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Old 10-07-2007, 04:15 PM   #5
Whitewolf35
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Default Re: Was this the right thing to do? Please help.

Thanks, nanuk, im going to explain to them that I sent the wrong form for the code, too....I sent "already used" instead of "incorrect"

will they be able to help that too?
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Old 10-07-2007, 05:48 PM   #6
Ltd2girl
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Default Re: Was this the right thing to do? Please help.

call thats good

yeah you should just cillax

Last edited by abercrombie101; 10-07-2007 at 05:48 PM.. Reason: Automerged Doublepost
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Old 10-07-2007, 07:26 PM   #7
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Default Re: Was this the right thing to do? Please help.

I think you did the right thing. No worries, OK? :-)
Let us know how you made out.
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Old 10-08-2007, 02:27 PM   #8
Whitewolf35
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Default Re: Was this the right thing to do? Please help.

IT all worked out Ganz was great about the frog, and I got my code!
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Old 10-08-2007, 02:28 PM   #9
i have 2 so plz ask
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jennanoelle is just really nicejennanoelle is just really nice

Default Re: Was this the right thing to do? Please help.

thats a good letter.very polite
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