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Unanswered: Registered my sons reindeer...sleigh missing
I registered my sons reindeer as a surprise on Monday night for him. There was a sleigh, balloon and another item (I don't remember what) in the dock after I opened the package. I logged out and the next morning told him to check his account. When he logged in, the reindeer was their, but the sleigh and the other welcome items were all missing from the doc. This was Tuesday morning and it's still gone.
He's 8 and devastated that he doesn't have his sleigh. Please help!!!
If you are unable to find your answer at the above links, please send a detailed e-mail, including User Name, Child's First Name, Child's Birth Date, State/Province, Country, Pet Code, Pet Type and Pet Name along with a detailed description of your problem to firstname.lastname@example.org
---------- webkinzmutter added 0 Minutes and 56 Seconds later ----------
Kathryn Hodsoll [Kathrynh@ganz.com]
I saved the info just in case I got a problem again
Last edited by webkinzmutter; 12-19-2007 at 04:20 PM.. Reason: Automerged Doublepost
Hi, Ganz c.s. called today. They were super sweet. They manually added my sons sleigh, balloon and 1000 kc coin to his dock. Then they allowed him to pick an exclusive item. He has been DYING for the golden safe. They gave it to him. Very helpful and pleasant!
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