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Has anyone else had all of one colour gems disappear? I was supposed to get my crown today with the find of my last gemstone. But when I looked, all of my red gems had disappeared right out of my collection! Has anyone else had this happen? What do I do? I'm not crazy - I had them all collected and now they're all gone!
I am very sorry this happened to you. How incrediably frustrating that must have been. The only suggestion I have is to log out, clear your cache/internet history, and reboot your computer. If this does not restore your lost gems.. give it a day or two, then contact Ganz. Since we can not sell excess gems, or go back to 'resell' a gem after you have agreed to keep it, there's no way for them to leave your doc unless it's a Ganz glitch. Try this, and hopefully they will show back up. Best of luck to you.
I had three river ripple gems vanish on me, too. But it was just the river ripples, not the whole tray of blues. I do keep track of what I have, so I know they were there at some point. I can't imagine how this happened, all the other ones were still there.
Just very, very weird. Has this happened to anyone else?
Oh, I am so sorry to hear that. Sounds like a new glitch and I hope they will fix it soon. You can't move your gems or sell them once they are in your collector's box, so I am sure that only GANZ can take they away or put them back. If logging out/in method does not work, maybe you should contact GANZ. I hope you will get all your gems back soon!
My daughter's friend had this happen to her months ago, but I don't think that anything was ever done about it (or if they even tried). It's not a new glitch, and doesn't seem to be overly common, but it must be really annoying for those it happens to. Try contacting Ganz.
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