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Old 05-31-2009, 09:49 AM   #1
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Default Unanswered: Received Monthly Deluxe Gift early?

So I logged into my account today and saw my monthly deluxe gift in my dock. I was surprised it was there and opened it, and sure enough it was another May gift (the racing jacket), which I already received when I first signed up.

I signed up at the end of April and for some reason did not receive the racing helmet, but received the jacket instead, and so today when I received my gift (which is on the anniversary date, and not on the first of the month as Ganz suggests it will be), I'm now stuck with 2 of the same gift.

Should I call Ganz right away, or should I wait and see if I get my June gift on the 1st?
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Old 05-31-2009, 09:54 AM   #2
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Default Re: Received Monthly Deluxe Gift early?

Man, didn't they fix that glitch yet? That's exactly what happened to me at the end of April...got another Deluxe box with a racing helmet and another roller coaster. I would wait and see if you get the June gift before you call, because I did get my May gift after I got the extra April box.
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Old 05-31-2009, 09:57 AM   #3
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Default Re: Received Monthly Deluxe Gift early?

That's good to know that you still got your regular gift! I'll see what happens tomorrow, and will decide if I need to call Ganz.
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Old 05-31-2009, 09:58 AM   #4
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Default Re: Received Monthly Deluxe Gift early?

On the upside, isn't it nice to receive a unexpected present when you logged on?
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Old 05-31-2009, 10:06 AM   #5
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Default Re: Received Monthly Deluxe Gift early?

LOL, it is true, having a present waiting for me each morning would be just lovely!
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Old 05-31-2009, 10:26 AM   #6
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Default Re: Received Monthly Deluxe Gift early?

View Post Originally Posted by kellykam
That's good to know that you still got your regular gift! I'll see what happens tomorrow, and will decide if I need to call Ganz.
You should have received the racing helmet when you first joined. See what you get tomorrow and if you get your June gift ok you should still call and get them to change that extra jacket to the helmet you should have received.
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Old 05-31-2009, 12:25 PM   #7
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Default Re: Received Monthly Deluxe Gift early?

I just logged on and found the same thing happened to me. Ugh I want the prom dress not another racing jacket. This isn't even the anniversary. I bought my deuxe on the first. So I dont know why this happned.
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Old 05-31-2009, 12:58 PM   #8
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Default Re: Received Monthly Deluxe Gift early?

the first 2 months (april and may) are set up so you receive your gift on the anniversary. next month (june/tomorrow) is when it is scheduled to give deluxe gifts on the first of the month. i think when you got the jacket at the end of april is the glitch you experienced. you are getting your gift right on time .

hope this helps and clears things up for you

~Jo
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Old 05-31-2009, 01:02 PM   #9
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Default Re: Received Monthly Deluxe Gift early?

View Post Originally Posted by kellykam
So I logged into my account today and saw my monthly deluxe gift in my dock. I was surprised it was there and opened it, and sure enough it was another May gift (the racing jacket), which I already received when I first signed up.

I signed up at the end of April and for some reason did not receive the racing helmet, but received the jacket instead, and so today when I received my gift (which is on the anniversary date, and not on the first of the month as Ganz suggests it will be), I'm now stuck with 2 of the same gift.

Should I call Ganz right away, or should I wait and see if I get my June gift on the 1st?
Was the account you logged on to an American/Canadian acct or was it Euro or Asian?
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Old 05-31-2009, 01:25 PM   #10
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Default Re: Received Monthly Deluxe Gift early?

I logged into my American and Asian accounts today and found them on both. I got the motorcycle jacket on my asian account which is June 1st. This stinks I dont want another jacket.
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