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Old 08-05-2007, 09:04 PM   #1
Lil Kinz
Vandelay is an unknown quantity at this point

Default Unanswered: RealPlayer beta causes a "white screen" problem

Just thought I would post this in case it helps someone else:
One of our computers hadn't been able to logon to Webkinz World for the last few weeks -- after you clicked the Webkinz "Log In" button, it would just go to a "white screen" and stay that way. I tried re-installing Adobe Flash, tried enabling popups, and tried changing security settings, but these didn't fix it.

Then I remembered that I had recently installed RealPlayer "beta" version 11 on this computer. I decided to uninstall it, and right after I did that, Webkinz started working again!

Hopefully this info will help someone else.
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Old 08-05-2007, 09:06 PM   #2
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Default Re: RealPlayer beta causes a "white screen" problem

thanks for th info.
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Old 08-05-2007, 10:14 PM   #3
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Default Re: RealPlayer beta causes a "white screen" problem

Thanks for the information and welcome to WI.
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Old 08-11-2007, 08:24 AM   #4
Webkinz :)
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Default Re: RealPlayer beta causes a "white screen" problem

Thank you, thank you, thank you! I have been messing with every internet setting I could over the past day trying to figure out why I suddenly couldn't get the sign on screen. I had just install real player in the past day (now uninstalled) and that did the trick!
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Old 08-11-2007, 10:09 AM   #5
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Default Re: RealPlayer beta causes a "white screen" problem

Thank you for posting this information.. I am sure several will find it helps them with their problem and the rest of us will remember it for when someone wanders in with this problem.

Thanks again!
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