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Old 11-05-2008, 05:52 PM   #31
PEEP!
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Default Re: Random Logging out of WW

UGH!!! That's all I can say about this repeated logging off. The last day and a half it has been really really bad and its now annoying me. I can't garden or inventory my items because it gets worse when i'm in my room. I would have to say it happens at least every 10 minutes to me. If not more. I really hope this is fixed soon.
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Old 11-05-2008, 07:23 PM   #32
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Default Re: Random Logging out of WW

for me,whenever I go to an under water room at a friend's house,it logs me out!Also when I play a game on webkinz,and I'm past the 3rd level,the screen turns blue!
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Old 11-06-2008, 10:46 AM   #33
tkaboni
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Default Re: Random Logging out of WW

Ive had problems for over a week and I thought it was my browser or issues with flash player, but the past 2 or three days has been horrible. I've been getting the extra charm searches, ubt I too have to quit WW and log off and back on about every 5 - 10 minutes if I am lucky to go that long without issues. I have 2 calls into Webkinz for other issues, just waiting for them to call me back.
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Old 11-06-2008, 12:24 PM   #34
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Default Re: Random Logging out of WW

Same thing here. 2-3 weeks of resets in October and then again starting Oct. 31st. Can't get anything done and afraid to adopt pets. My resets are now occuring every 5 minutes or so. Can't really do much with that time frame. I understand Ganz trying to fix everything but a bulletin would be nice letting us know that they are aware of the problem and working on it. I work in IT and we are required to update our user community with progress or even lack of at least once a week. That is what I would like to see. I think they have been trying with customer service but this is really frustrating.
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Old 11-06-2008, 01:20 PM   #35
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Default Re: Random Logging out of WW

Yes it happens to me. I think it's because ganz is having a hard time loading because there is lots of people.
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Old 11-06-2008, 03:14 PM   #36
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Default Re: Random Logging out of WW

PLEASE GANZ, FIX THIS GLIICH NOW? IT is driving us nuts. You can't do anything.
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Old 11-06-2008, 03:48 PM   #37
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Default Re: Random Logging out of WW

For all the people that have been anxiously waiting for their last charm in the charm forest...DON'T DO IT WHILE THEY ARE HAVEING TROUBLE!!!! I got my last charm today and the box I opened had a picture of a Tiara in it. First I already have the Tiara and second it wasn't in my dock. I thought I was going to get the tree...but nothing...not a thing!!!
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Old 11-07-2008, 10:32 AM   #38
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Default Re: Random Logging out of WW

View Post Originally Posted by koko4607
Same thing here. 2-3 weeks of resets in October and then again starting Oct. 31st. Can't get anything done and afraid to adopt pets. My resets are now occuring every 5 minutes or so. Can't really do much with that time frame. I understand Ganz trying to fix everything but a bulletin would be nice letting us know that they are aware of the problem and working on it. I work in IT and we are required to update our user community with progress or even lack of at least once a week. That is what I would like to see. I think they have been trying with customer service but this is really frustrating.
I think they could use that policy at Ganz! I always feel like they don't know or don't care. I like to know what's going on.

---------- shellbell added 3 Minutes and 28 Seconds later ----------

View Post Originally Posted by mjhrawson
For all the people that have been anxiously waiting for their last charm in the charm forest...DON'T DO IT WHILE THEY ARE HAVEING TROUBLE!!!! I got my last charm today and the box I opened had a picture of a Tiara in it. First I already have the Tiara and second it wasn't in my dock. I thought I was going to get the tree...but nothing...not a thing!!!
Thanks for letting all of us know. I'm so sorry that happened to you. Call Ganz if you haven't yet: 1-866-webkinz. I hear that some of the customer service people are more helpful than others. My experience hasn't been that great, but there's hope since other people get their stuff when they call.

Last edited by shellbell; 11-07-2008 at 10:32 AM.. Reason: Automerged Doublepost
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Old 11-07-2008, 10:38 AM   #39
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Red face Re: Random Logging out of WW

I hate this!! I loose all the money I have earned while I'm playing a game; have had it happen while in the Kinzville Acadamy and therefore failed the class (without even getting a chance); and yesterday while trying to buy something at the W shop, it even kept my coupon!!!
Grrrrrr.......it is VERY frustrating
At least you know you are not alone and it's happening to everyone

I will be glad when they fix it!
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Old 11-12-2008, 03:58 PM   #40
scottashley
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Default Re: Random Logging out of WW

Ok. It's getting really bad. It happens EVERYWHERE. If I'm mixing recipes, in the chats, on vacation, playing games (and I lose ALL the money I have earned during that game. It's pretty annoying! I've only gotten redirected to the charm forest twice but that doesn't make up for all the kinzcash I've lost because of this. If it's not fixed by this weekend I guess I'll call and complain about it. UGH
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