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Old 01-19-2009, 10:44 PM   #1
CharmedMagic
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ChocoLab is just really niceChocoLab is just really nice

Default Unanswered: A question for someone out there with the answer....

Recently, I ACCIDENTALLY put 2 new webbies, pink and white dog and the daschund in the wash. Long story short, the codes were ripped up and the ink had faded away entirely. We called Ganz and they called back with 2 new codes. This happened about a month ago. So yesterday, I logged in the pink and white dog code and it gave me...... A BOTTLENOSE DOLPHIN!!! I was very depressed. I called the same Ganz rep who helped me in the first place and left a message. Do you think Ganz will correct this error of mine? They never mentioned it was going to be the dolphin....And I don't dare log in the daschund...
=My pink and white dog
?=My daschund

Last edited by ChocoLab; 01-19-2009 at 10:51 PM..
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Old 01-19-2009, 10:46 PM   #2
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Default Re: A question for someone out there with the answer....

i would log in the daschund but GANZ better fix that code!
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Old 01-19-2009, 10:48 PM   #3
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Default Re: A question for someone out there with the answer....

Did they say they were going to give you a code or the Pink and White Dog Code? If they said a code, not a specific code, I don't think you should mention it to Ganz. But if they said the Pink and White dog code, I'm sure Ganz will correct this error. Or possibly you typed in the wrong code
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Old 01-19-2009, 10:48 PM   #4
CharmedMagic
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Default Re: A question for someone out there with the answer....

I hope so...IDK to log on the daschund. When they call back, I shall have them check to make sure the code is a daschund and shall log it in while they are still on the phone. lol
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Old 01-19-2009, 10:49 PM   #5
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Default Re: A question for someone out there with the answer....

I would definitely load the dashund too so if they need to fix it, then you can tell them you had a problem with both of them.
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Old 01-19-2009, 10:50 PM   #6
CharmedMagic
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Default Re: A question for someone out there with the answer....

View Post Originally Posted by coolgirl060197
Did they say they were going to give you a code or the Pink and White Dog Code? If they said a code, not a specific code, I don't think you should mention it to Ganz. But if they said the Pink and White dog code, I'm sure Ganz will correct this error. Or possibly you typed in the wrong code
They said it was supposed to be a pink and white dog. And we double checked to see if we typed in the right code...

---------- ChocoLab added 0 Minutes and 52 Seconds later ----------

View Post Originally Posted by Chariac
I would definitely load the dashund too so if they need to fix it, then you can tell them you had a problem with both of them.
Like I said, I may want to log it in while they are still on the phone incase something goes wrong

Last edited by ChocoLab; 01-19-2009 at 10:50 PM.. Reason: Automerged Doublepost
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Old 01-19-2009, 10:51 PM   #7
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Default Re: A question for someone out there with the answer....

The dolphin is cool u get an underwater room
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Old 01-19-2009, 10:52 PM   #8
CharmedMagic
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Default Re: A question for someone out there with the answer....

View Post Originally Posted by cmf63
The dolphin is cool u get an underwater room
Well, it wasn't what I paid for and was wanting...Plus I have a manatee so I have underwater rooms already They also told me it was a pink and white dog code so IDK what is going on
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Old 01-19-2009, 10:54 PM   #9
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Default Re: A question for someone out there with the answer....

I would call GANZ before entering the code for the dacshund. They can at least tell you if it is really going to be for the one you want or something else. I would also mention about the pink and white dog. Maybe they just made a simple mistake and they will give you a new code. They probably won't let you keep the dolphin in that case but that is OK because you will still get a pink and white dog that you like. I hope they will fix this problem soon for you. Good luck!
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Old 01-19-2009, 10:58 PM   #10
CharmedMagic
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Default Re: A question for someone out there with the answer....

View Post Originally Posted by tokyo rose
I would call GANZ before entering the code for the dacshund. They can at least tell you if it is really going to be for the one you want or something else. I would also mention about the pink and white dog. Maybe they just made a simple mistake and they will give you a new code. They probably won't let you keep the dolphin in that case but that is OK because you will still get a pink and white dog that you like. I hope they will fix this problem soon for you. Good luck!
Yeah, it may just be a mistake. And I am entirely ok if they have to take away the dolphin. I haven't even opened the gift box or fed it or anything. LOL

---------- ChocoLab added 0 Minutes and 53 Seconds later ----------

And thanks everyone for all of your opinions so far! I really appreciate it

Last edited by ChocoLab; 01-19-2009 at 10:58 PM.. Reason: Automerged Doublepost
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