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Old 05-02-2010, 09:17 PM   #1
carolannz AutismAwar
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Red face Unanswered: Question about Deluxe Membership

I got a 12 Month Annual Family Membership last year on May 3. I thought you get your gift box for each month you pay I have only got 11 I did not get this months. Can anyone tell me if it your only post to get 11 or 12 gift when you sign up. I can't get a hold of ganz about this and they proble tell me I was post to get it will not give it to me now because my account die tomorrow. Can any tell me what I should do? I look over all my notes and I can't find anything say I should not get my box for May. Has anyone eles had problems get there May boxs?

I will still have my account just not deluxe. I just question if I was post to get it because I pay for the exert 3 days.

Thanks.
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Old 05-02-2010, 09:54 PM   #2
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Default Re: Question about Deluxe Membership

If you signed up last May, you got the clothing gift at that time, correct? It was the racing jacket. Since you got the racing jacket, as long as you got the gift each month through April 2010 (the Victorian hat) you DID get 12 monthly gift boxes. If you got one in May 2009 AND May 2010, that would make 13 gift boxes.
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Old 05-03-2010, 06:39 AM   #3
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Default Re: Question about Deluxe Membership

View Post Originally Posted by melethana
If you signed up last May, you got the clothing gift at that time, correct? It was the racing jacket. Since you got the racing jacket, as long as you got the gift each month through April 2010 (the Victorian hat) you DID get 12 monthly gift boxes. If you got one in May 2009 AND May 2010, that would make 13 gift boxes.
Yeah. . . that
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Old 05-03-2010, 10:24 AM   #4
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Default Re: Question about Deluxe Membership

What melethana said is correct. You did infact recieve 12!

What they had stated was something along the lines of
'You have to be Deluxe for that full month to be able to recieve that month's Gift Box'

In other words, say you bought your Family Deluxe on June 1st. Then next year you would recieve the Gift for May because your Deluxe lasted that entire month...but since you bought it in early May, you will not be deluxe the entire month and thus will not recieve a Gift Box.

They established the rule because, say you purchused a 3 month Membership on April 1st. You'd be Deluxe until July 1st (correct me if I'm wrong)...without the rule, you'd end up with a Gift Box for July for being Deluxe for ONE DAY in that month, which wouldn't be fair ... So it may seem a little odd to have this rule, but there is a reason.

Hope this straightens things out

Last edited by KinzUser2523; 05-03-2010 at 10:27 AM..
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Old 05-03-2010, 12:59 PM   #5
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Default Re: Question about Deluxe Membership

Thank you all!
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