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Old 04-02-2011, 10:54 PM   #1
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Default Unanswered: Question about Deluxe Estore Points

Signed up for new Deluxe Membership Friday, was supposed to receive estore points for primary account and bonus points for 4 bonus accounts. have not received any of them, yet funds were taken from account and all webkinz gifts received and all deluxe games and benefits accessible. anyone know if this typical ? should I just remain patient or be concerned? thanks!
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Old 04-02-2011, 11:01 PM   #2
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Default Re: Question about Deluxe Estore Points

There have been various reports of the points not coming right away. Some people had to wait 24 hours. They are closed for the weekend, but I would call monday morning if the points are still not there.

Ganz eStore Support desk between the hours of 9am and 6pm Eastern Standard Time, Monday through Friday, at 1-888-818-8770
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Old 04-02-2011, 11:13 PM   #3
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Default Re: Question about Deluxe Estore Points

thank you, i will wait the weekend then and if no points will be sure to contact them first thing mon a.m., appreciate your quick response.
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Old 04-02-2011, 11:26 PM   #4
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Default Re: Question about Deluxe Estore Points

The extra points have not been coming instantly like the other sign up ones. I believe you should have them on Monday since you did it on Friday.
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Old 04-03-2011, 04:47 AM   #5
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Default Re: Question about Deluxe Estore Points

I am confused about 1 thing. It says if you become a delux member in April you will get the golden dragon (option #1) OR you may choose extra accounts for $5. each (option #2).

So does that mean you can not get the dragon if you want to add accounts?
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Old 04-03-2011, 07:51 AM   #6
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Default Re: Question about Deluxe Estore Points

I can't PM you about this, so here goes:
You need to go to your EStore account and sign in.
Then go to Manage My Account
Order History
And you will See when The Membership was purchased and a little magnifying glass, (click on it), and a screen will pop up that has this information on it:
Click the image to open in full size.
Where it says Auth is where it was Charged to your account.
Where it says Capture is where Ganz is Actually Giving You Credit for Charging You!
If it Does Not Say Capture and This Is Very Important, Ganz Will Not Recognize the Fact that it is Deluxe Point Wise
Click the image to open in full size.
I had this Problem with them on The Account you are viewing when I Originally Purchased and was Charged in January, It Did Not Capture the Payment. I called in January, February, and Finally in March they credited it back to my card and I had to redo it all over again. I have posted pictures of both when it is captured and when it is Not it Hopes that his Helps You!
Good Luck!
Hugs!
PP
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