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Old 11-04-2008, 08:28 PM   #1
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Red face Unanswered: Pug POTM Problems

So I had adopted 2 pugs, middle of the month and end of the month, and didn't get the loot bag on either. FINALLY heard from customer service today, and they said I DID get the bags. I told her that I didn't. She said, in any case, we can't replace the loot bags. I am now waiting for a call from the supervisor. I AT LEAST want the tokens.
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Old 11-04-2008, 08:33 PM   #2
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Default Re: Pug POTM Problems

Sorry to here that. When I adopted my pug at the beginning of the month, I felt that I didn't get anything extra with mine. That is the only time I have had problems adopting a POTM webkinz. I hope the supervisor will give you something just for all the trouble if nothing else. Last month was terrible for Webkinz. Lets hope the rest of the year is better.

Let us know what the supervisor does.

Good luck!!
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Old 11-04-2008, 08:34 PM   #3
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Default Re: Pug POTM Problems

I am sorry you did not get the LOOT BAGS. I did not get mine either. Ganz fixed it and added a POTM & token to my dock. The rep says "This is a one time thing" referring to the replacemenet correction. I sure hope it is a one time thing. I hope they don't ever have this prob again like they have had for the pugs. I hope you get super satisfaction from Ganz end. Good luck with it.
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Old 11-04-2008, 08:34 PM   #4
Edward♥Cullen
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Default Re: Pug POTM Problems

i am so sorry. I would be frustrated too. There have been many reports of glitches with adopting the POTM but most people eventually got their loot bags. Hopefully they realize they made a mistake, because they can replace the loot bags. They have done so for many members already.
*hands ice pack through the screen* Here, for your head.
Hopefully all is resolved. Please update us on your situation.
~E-Angel
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Old 11-04-2008, 08:43 PM   #5
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Default Re: Pug POTM Problems

Thanks for the ice pack. Feeling much better now. I'll let you know what the supervisor says.
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Old 11-04-2008, 08:46 PM   #6
Edward♥Cullen
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Default Re: Pug POTM Problems

You are welcome. Thankz!! I am really worried because I have a polar bear that I want to adopt next month. And I will be really mad if I don't get the loot bag.
~E-Angel
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Old 11-04-2008, 08:48 PM   #7
luv14webkinz
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Default Re: Pug POTM Problems

i am very sorry, i hope you get your prizes, good luck!
Old 11-04-2008, 08:55 PM   #8
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Default Re: Pug POTM Problems

Well, I have hippos to adopt. Don't know if I should.???
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Old 11-04-2008, 09:08 PM   #9
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Default Re: Pug POTM Problems

Sorry about that, I had the same thing happen and it took them 16 days to fix it but I got an exclusive on both accounts that I didn't have, so that was nice
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Old 11-04-2008, 09:16 PM   #10
Thanks WI. You rock!
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Default Re: Pug POTM Problems

I'm sorry that happened. You have to insist they give you what is owing. There are so many people posting the same problem, and that's only WI members...think about all the other people who aren't as well informed as we are here on WI. That's not acceptable. It is most disappointing for children going through the "UP" of adopting to the "DOWN" of no reward, it is very upsetting. They have to be held accountable and not give you a "once only" get out of trouble card. That's not right! Go for it and make sure you ge what is rightfully yours. Please keep up informed as to your progress. CJ
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