Rare times in local KT. Place your mouse over times and items for time conversions and info.
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So I had adopted 2 pugs, middle of the month and end of the month, and didn't get the loot bag on either. FINALLY heard from customer service today, and they said I DID get the bags. I told her that I didn't. She said, in any case, we can't replace the loot bags. I am now waiting for a call from the supervisor. I AT LEAST want the tokens.
Sorry to here that. When I adopted my pug at the beginning of the month, I felt that I didn't get anything extra with mine. That is the only time I have had problems adopting a POTM webkinz. I hope the supervisor will give you something just for all the trouble if nothing else. Last month was terrible for Webkinz. Lets hope the rest of the year is better.
I am sorry you did not get the LOOT BAGS. I did not get mine either. Ganz fixed it and added a POTM & token to my dock. The rep says "This is a one time thing" referring to the replacemenet correction. I sure hope it is a one time thing. I hope they don't ever have this prob again like they have had for the pugs. I hope you get super satisfaction from Ganz end. Good luck with it.
i am so sorry. I would be frustrated too. There have been many reports of glitches with adopting the POTM but most people eventually got their loot bags. Hopefully they realize they made a mistake, because they can replace the loot bags. They have done so for many members already.
*hands ice pack through the screen* Here, for your head.
Hopefully all is resolved. Please update us on your situation.
I'm sorry that happened. You have to insist they give you what is owing. There are so many people posting the same problem, and that's only WI members...think about all the other people who aren't as well informed as we are here on WI. That's not acceptable. It is most disappointing for children going through the "UP" of adopting to the "DOWN" of no reward, it is very upsetting. They have to be held accountable and not give you a "once only" get out of trouble card. That's not right! Go for it and make sure you ge what is rightfully yours. Please keep up informed as to your progress. CJ
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