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Old 09-30-2011, 02:00 AM   #1
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Default Unanswered: Problems with my screen size, not sure what to change and where to go?

Hi Everyone,
How are you all doing? Things are messed up with the computer even more.
Now I can't even get anything to change or accept any changes we try to do.

It got worse again after yesterday a lady at Bellsouth did something with settings and messed something up. This was on top of the problems still going on from the hacker who did Remote Access on our stuff.

When I login to Webkinz, I can't see anything at the bottom or other parts of the screen because of Ads covering everything up.
I've got some pictures I took so you can see what I'm talking about. Maybe someone can tell me how and where I need to go in order to fix this?
It's not on Full Screen mode or anything like that either.
One of the pictures I took, you will see 1 thing that happens when I right click, there are questions about Frames, loading things in a different frame, reload this frame only, open it in another window or in another tab.
I have no idea what to select.

Thanks,
Amy
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Old 09-30-2011, 09:58 PM   #2
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Default Re: Problems with my screen size, not sure what to change and where to go?

Oh my! My webkinz screen used to do that. Uhh, first i closed out of the ads, and then i moved around my screen. I don't really know, but i hope this helps!
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Old 09-30-2011, 10:02 PM   #3
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Default Re: Problems with my screen size, not sure what to change and where to go?

Make sure your screen is on setting 100%.
To check that go to your Tools button on your computer.
When you click that the zoom button will help you!
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Old 09-30-2011, 10:09 PM   #4
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Default Re: Problems with my screen size, not sure what to change and where to go?

I was having the same problem. I went into WW through the parents button and then clicked the lg square button (maximize) in the top right corner next to the red X and it worked!! I wish they would hurry up and get everything fixed!! This is all very annoying.
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Old 10-01-2011, 03:19 AM   #5
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Default Re: Problems with my screen size, not sure what to change and where to go?

That is the other problem, I'm having. I don't have a Tools button.
i keep trying to close the Ads out, and it wont let me do that either. I try to click the X and then it just makes others come up too, and then covers everything even more and then keeps freezing up the computer because it can't handle it all anymore and crashes.
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Old 10-01-2011, 03:56 AM   #6
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Default Re: Problems with my screen size, not sure what to change and where to go?

hi Amy, what a mess you have there. if see you are on firefox. i am on ff myself now. i tell people that the last resort to get WW to load at all or load correctly is to use the browsers HISTORY FUNCTIONon the toolbar and click on a WW line from a week or so back when it was working properly. another way to get HISTORY to show is to hit keys CTRL+H.

yesterday FF automatically did some sort of update on my computer so maybe you need some sort of update from FF.

When you log onto the internet and have your home page, eg. Yahoo come up is the toolbar there?? you may have to configure some things in firefox and/or your computer.

i am using Win7 on a notebook. almost a year ago was having trouble in WW with having part of the dock bottom being cut off so i had to mover the bottom status bar from the bottom to the side of the screen. you just grab and hold the bar with your mouse and drag it to the side.

experiment with dragging your screen around, may help. grab top of screen and move screen. see if it works.

good luck.
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Old 10-01-2011, 05:20 AM   #7
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Default Re: Problems with my screen size, not sure what to change and where to go?

If the laptop or computer that you are using is very small or has a small computer screen that is probaly the cause. Maybe you can use another computer in the house or use the Tools button and change your settings in there. Or if it has done this before, what did you do?
Sometimes the text for people is to small and you gotta change all that stuff.

Make sure you have :
Zoom - 100%
Text - Medium

If those are there, then you could perhaps go to Tools then simply go to Full Screen.
Or press F11.

If you have anymore questions, feel free ta' ask.

Byebye.
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Old 10-01-2011, 09:50 AM   #8
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Default Re: Problems with my screen size, not sure what to change and where to go?

View Post Originally Posted by cheekyluver
Make sure your screen is on setting 100%.
To check that go to your Tools button on your computer.
When you click that the zoom button will help you!
This is the best answer, but just to add on:
How do you change your computer screen size from big to small? - Yahoo! Answers
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Old 10-01-2011, 10:03 PM   #9
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Default Re: Problems with my screen size, not sure what to change and where to go?

The exact same problems are happening on both mine and my mom's computers ever since back in 2009 when this guy who did Remote Access on our computers messed all these things up, and is not wanting to tell us what he did.
The guy is a hacker and was not the person we thought we were contacting for help.
Was the wrong information we were given to contact them.
Also, not sure where to even go to change the settings since they were done years ago when getting everything set up. So, dont remember since we have never had to go in and change them.
Since I am handicapped, I have other things setup, so I can't do it either due to pain and other problems I have. I have to use other methods, such as using the onscreen keyboard.
I can't hit more than 1 button at the same time is why I have to have things setup for my disabilities. Which he has broken that. I also seem to have to hit each button harder too. Like some power thing I guess you would say, that makes you have to use more of your physical energy/power strength to do things with.
Just tried going into history, and can't get it to let us go back before 2009. So, that is the other thing too.
Also, not sure about the text medium thing. Where to go and do that at. It doesn't seem to have a Medium for the text. Just has numbers for sizes of Fonts, but nothing that says Medium.
Like 10, 11, 12, stuff like that.
Also, we have noticed some other odd things too. Possibly the Language and stuff has been changed too. Because in alot of areas we keep noticing things showing up in different languages, like Latin and Greek, stuff like that.
Which how would you change it back to English, when you have English written in a different language. I have no idea what that would be.
So, like even the time and Dates, all of the numbers and other things keep looking very odd.
The other day when trying to use Microsoft Word, it is doing things in Arabic.

We have a 17 inch monitor. The guy who did the Remote Access actually has a smaller screen than we do. Since the messages he keeps sending us are coming from a Blackberry. It says sent via Blackberry in the messages. So, he has a smaller screen size.

We don't even have to log onto the internet anymore is the other thing too. We are always logged on. Ever since switching to DSL. We are online all the time.

Just thought of a couple other things that may help to figure out what we need to do, also we know there is not any viruses on my computer.
One of my sisters(who doesn't know alot on computers, but knows how to do some basic things) did come over and try to get as much backed up as it would let her do), and she scanned it at home. Her husband actually knows alot on computers, but of course doesn't get a chance to come over alot. But then some things, they don't understand as much either we are sort of now beginning to figure out. They were about to delete stuff I wanted one day when he was over putting stuff like CCleaner on our machines before the Remote Access thing.

One of the other things is since the Remote Access, every single file of ours is now online. When you go to like Windows Explorer, in the Status column, it says that every file is online. So, all our private information is all out there. Passwords, all of that is online. Even our Credit Card stuff.
I don't even have a Credit Card anymore since then because Credit Card company called and said someone trying to charge it. So, we cancelled it. Also, a class Reunion of mine happened a couple months ago, and the guy stole the check. I guess since he can see the emails going back and forth between me and the girl who was in charge of the Reunion. The check she was suppose to send back to me never got to me.

Last edited by Amyloveswebkinz; 10-01-2011 at 10:03 PM..
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Old 10-01-2011, 10:45 PM   #10
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Default Re: Problems with my screen size, not sure what to change and where to go?

Amy

First question I have is why after 2 years of messing with your computer you still haven't gotten the guy with remote control of your comp OUT OUT OUT

if you think he has started stealing money from you IN ANY WAY I think it's time to ask for some legal help - police or somebody

with my DSL there was a wire plugged into my comp that I could take off once in a while -I don't think it's good you are online all the time -especially with some one like you are talking about

at the least it's time to call STAPLES or the geeksquad and see if somebody can come to your home and look at the comp -somebody that knows what they are doing

sorry if this sounds harsh BUT it's time for you to take back control of your computer
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