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Has anyone been having trouble logging into their estore accounts. I logged in a few days ago and it worked fine. Today I have been trying and it keeps saying Invalid Credentials. I have double checked my info and I am doing it right. I'm very frustrated right now.
I spoke with a rep this morning and fixed all 3 of my eStore accounts. Apparently the problem had to do with Ganz making the Email name case sensitive. I just had to reset my passwords and now I'm good to go.
I hope this works for anyone else experiencing the same problem.
Day 4 of not being able to get into my estore account. I called again, sounds like they are no closer to fixing it. I asked about getting the wolf before promotion is over and their suggustion was to open a new account. Yeah right, I have a lot of point in this account due to the fact that I took advantage of the Minty cow promotion. I am very frustrated with ganz. It is bad enough with the glitched in WW but now they are holding my money ransom.
I am wondering if you got any answer from Ganz yet. I just tried to log into my eStore account and I got the same message 'invalid credentials' so I tried to log into a different eStore account and had the same problem. This is very disconcerting.
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