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Old 06-17-2009, 10:11 PM   #11
Gifted
 
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Default Re: Problems Logging in - Customer Service no help!

Make sure you have the most current version of Adobe Flash installed. It's a free download.

Also clear your cache. -That's different from your temporary internet files.

I hope you're able to log in soon.
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Old 06-18-2009, 07:37 AM   #12
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Default Re: Problems Logging in - Customer Service no help!

I'm so sorry this is happening to you. I had exactly the same problem a while ago, so I know how aggravating it is

I called customer service and they basically told me to clear my cache, and that nothing else was wrong. Mine started working again after I did this several times:

Clear my cache in firefox which is my usual browser
Go to Control Panel, Internet Options, and clear everything there (cookies, files, history)
Restart browsers

Thankfully it started working again, and has been working since then *knocks on wood* I hope yours will get fixed soon!
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Old 06-18-2009, 07:46 AM   #13
Shaylin2003
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Default Re: Problems Logging in - Customer Service no help!

When I have that problem logging in I go to the homepage and instead of clicking on the login in there I click custumer service - then click login in on that page. If that doesn't work then here is a link to another page of the login instead - hope this works for you as I do know how aggravating this can get. If the links are unclickable then copy and paste.

http://mci2.webkinz.com/loader4.php?...ser&aol=0&fs=0

[url=http://customerservice.webkinz.com/cs/us_en/cs_index.html]Webkinz
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Old 06-18-2009, 07:51 AM   #14
Never To Old For
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Default Re: Problems Logging in - Customer Service no help!

I would try clearing your cache and cookies and then restart your computer.
Also make sure your Flash Player is up to date.
If you have tried Internet Explorer and Firefox, you might want to try Google Chrome, it works very well for me.
If you still can't log on I would keep calling Ganz until you get it fixed.
Good luck to you.
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