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Old 06-17-2009, 11:59 AM   #1
Lil Kinz
FreeCellPenguin is an unknown quantity at this point

Default Unanswered: Problems Logging in - Customer Service no help!

I haven't been able to log in to my Webkinz account in over a week. I input name & password, and I get the W - loading screen. As instructed, if it doesn't load in 30 seconds, I hit F5 and try to log in again.

I have cleared my temporary internet files, tried it in IE and Firefox, and still can't get in.

I called Webkinz and talked with somebody who took my username and password and tried signing in... he also got the "loading screen", tried the F5 route, and it finally signed in for him the second time around, after nearly a minute, so he said "your account is okay, you just need to refresh and wait".

Doesn't work for me! I still can't get in! Do anybody else have any tips? My garden probably needs to be dug up, I'm going into withdrawal from not playing the games, and I'm wasting way too much time staring at that W on the screen, hoping it turns into the Welcome page!
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Old 06-17-2009, 12:00 PM   #2
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Default Re: Problems Logging in - Customer Service no help!

If I were you, I would call them again. Or just wait. I am sorry this is happening to you.
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Old 06-17-2009, 12:11 PM   #3
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Default Re: Problems Logging in - Customer Service no help!

View Post Originally Posted by FreeCellPenguin
I haven't been able to log in to my Webkinz account in over a week. I input name & password, and I get the W - loading screen. As instructed, if it doesn't load in 30 seconds, I hit F5 and try to log in again.

I have cleared my temporary internet files, tried it in IE and Firefox, and still can't get in.

I called Webkinz and talked with somebody who took my username and password and tried signing in... he also got the "loading screen", tried the F5 route, and it finally signed in for him the second time around, after nearly a minute, so he said "your account is okay, you just need to refresh and wait".

Doesn't work for me! I still can't get in! Do anybody else have any tips? My garden probably needs to be dug up, I'm going into withdrawal from not playing the games, and I'm wasting way too much time staring at that W on the screen, hoping it turns into the Welcome page!
I would try calling again. Try going somewhere else like a library and try logging on there. Hope all goes well
-Claire :]
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Old 06-17-2009, 12:11 PM   #4
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Default Re: Problems Logging in - Customer Service no help!

Hmm.. thats very strange.
The only thing you can really
do is to wait it out and just keep
trying to get in contact with them.
I'm sorry that is happening to you.
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Old 06-17-2009, 12:14 PM   #5
Lil Kinz
FreeCellPenguin is an unknown quantity at this point

Default Re: Problems Logging in - Customer Service no help!

Unfortunately, I've tried on three different computers: home, work and library, and get the same issue each time! I guess I'll try calling them again!
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Old 06-17-2009, 12:22 PM   #6
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Default Re: Problems Logging in - Customer Service no help!

View Post Originally Posted by FreeCellPenguin
Unfortunately, I've tried on three different computers: home, work and library, and get the same issue each time! I guess I'll try calling them again!
Yeah, i think thats your best bet
-Claire :]
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Old 06-17-2009, 12:28 PM   #7
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Default Re: Problems Logging in - Customer Service no help!

It most definitely sounds like a Ganz problem if it doesn't work at the library either. Keep calling Ganz until they fix it for you. Good luck!
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Old 06-17-2009, 12:39 PM   #8
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Default Re: Problems Logging in - Customer Service no help!

Hi FreecellPenguin, Welcome to WI!!! I would also suggest trying to log in, not from the main area, but below where it is written Log In. That is what I use and it works much better than the main section. Give that a try. You can also try logging in from the Customer Service page. That entry works better as well. If they don't help, I'd definitely keep calling Ganz until they fix it. Good luck and let us know how you make out! CJ
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Old 06-17-2009, 01:09 PM   #9
Lil Kinz
FreeCellPenguin is an unknown quantity at this point

Default Re: Problems Logging in - Customer Service no help!

I just tried logging in on my boss's computer, and it went right through, so there's a problem with my work computer, my home computer, and the computers at the library... I changed antivirus software last week on my work computer, but that wouldn't explain the library & home issues. I'll have to play around a little with the antivirus software security levels and see if that's the problem.
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Old 06-17-2009, 03:13 PM   #10
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Default Re: Problems Logging in - Customer Service no help!

Hi.. wow .. you are having a week! Sorry for your trouble...

It could be that your Java or Flash Players are out of date. This could easily be a problem at the Library where it might not have much use for it. .. and not everyone gets reminders at home to update these two programs.. Java, particularly, is essential in terms of loading.. My daughters rooms would not load in WW and that is all it took.. a Java update!

Its worth a try! Good luck!
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