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Old 12-29-2007, 10:45 AM   #1
purrfectpoppins
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Default Unanswered: Problems with Kinzpost

Hi everyone. I'm new here, so I hope I've done this right. Both my son and I have Webkinz accounts. And we have both had problems in the last week sending gifts through Kinzpost. I tried to send my son a duplicate exclusive item I got. A message came up (don't remember what), I lost the item from my dock, and he never got it, even though it says it was sent. He tried to send me the wishing well (which he got as an exclusive item on an animal he logged in the day after Christmas) because he knew how much I wanted it. He got some message (after it said it had been sent, and I never got it. Now neither of us has the well. He also sent a rare item to a friend and the friend didn't get it. We are afraid to try sending anything else. Does anyone have any ideas on what I can do? I did e-mail support at Webkinz, but haven't heard from them. Thanks.
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Old 12-29-2007, 11:04 AM   #2
Kinz34
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Default Re: Problems with Kinzpost

Hello and welcome to Webkinz Insider the problem isn't Kinz post the message probably said sorry webkinz world isn't working right now come back later for some fun games, well it logged you out and you went back in and it wasn't there, is a glitch. That happend to me bunches of times. Sorry to say but you will never get that exculsive item back and neither will your son so so sorry.
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Old 12-29-2007, 11:06 AM   #3
I'll PM my Wkz ID...
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Default Re: Problems with Kinzpost

I think it's worth calling Ganz... sometimes they replace lost items even tho they say not responsible for lost items!!! ???
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Old 12-31-2007, 02:32 PM   #4
purrfectpoppins
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Default Re: Problems with Kinzpost

Well, my son got his wishing well he lost back. My e-mail must have done some good. He sent it to me and now I have it in my garden. Thanks so much to those who responded.
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Old 12-31-2007, 04:38 PM   #5
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Default Re: Problems with Kinzpost

I hope you get the rest of your items back! I have never had that problem with Kinzpost. Could it have been a poosiblity you accidently sent it to someone's username other then your son's?
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Old 12-31-2007, 04:48 PM   #6
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Default Re: Problems with Kinzpost

I was trading in the Gift Exchange and I didnt get my wagon due to the kinzpost. but it was returned to the senders dock and they sent it and i got it! so waiting helps
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Old 12-31-2007, 06:09 PM   #7
Megan1011
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Default Re: Problems with Kinzpost

Waiting could do help. next time, tell Ganz like you did before!
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