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Old 03-03-2011, 05:09 PM   #1
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Default Answered: Problems with contest

Hey guys, I need Help! I really wanted to enter the bunny contest on my account, but I don't have the answer to the question to turn on all ads other than from ganz. The strange part is, i never locked it! I went to customer support, and I needed to have the code for the pet I have registered on the account, but I lost it a long time ago. I have no idea what to do! Is there anyway to turn off the codes so that I can do the contest?

Last edited by btrfly222; 03-03-2011 at 05:11 PM..
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Best Answer - Posted by vanberk
View Post Originally Posted by btrfly222
Hey guys, I need Help! I really wanted to enter the bunny contest on my account, but I don't have the answer to the question to turn on all ads other than from ganz. I went to customer support, and I needed to have the code for the pet I have registered on the account, but I lost it a long time ago. I have no idea what to do! Is there anyway to turn off the codes so that I can do the contest?

YES! You can phone Customer Service and they can reset it for you. That's what I did.
1-866-932-5469
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Old 03-03-2011, 05:11 PM   #2
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Default Re: Problems with contest

View Post Originally Posted by btrfly222
Hey guys, I need Help! I really wanted to enter the bunny contest on my account, but I don't have the answer to the question to turn on all ads other than from ganz. I went to customer support, and I needed to have the code for the pet I have registered on the account, but I lost it a long time ago. I have no idea what to do! Is there anyway to turn off the codes so that I can do the contest?

YES! You can phone Customer Service and they can reset it for you. That's what I did.
1-866-932-5469
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Old 03-03-2011, 05:12 PM   #3
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Default Re: Problems with contest

View Post Originally Posted by vanberk
YES! You can phone Customer Service and they can reset it for you. That's what I did.
1-866-932-5469
I would, but I don't think my parents would want me to, and they probably wouldn't do it for me.
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Old 03-03-2011, 05:14 PM   #4
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Default Re: Problems with contest

View Post Originally Posted by btrfly222
I would, but I don't think my parents would want me to, and they probably wouldn't do it for me.
I read about someone doing the same thing online, without phoning, but I dont' remember where that post was. You might try clicking through the Help menus tho - someone was successful with this. Good luck!
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Old 03-03-2011, 05:16 PM   #5
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Default Re: Problems with contest

View Post Originally Posted by vanberk
I read about someone doing the same thing online, without phoning, but I dont' remember where that post was. You might try clicking through the Help menus tho - someone was successful with this. Good luck!

That works too, but sometimes it takes a while for them to email you back. :/
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Old 03-03-2011, 05:22 PM   #6
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Default Re: Problems with contest

View Post Originally Posted by ratgirl57
That works too, but sometimes it takes a while for them to email you back. :/
Where would I go to find it?
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Old 03-03-2011, 05:25 PM   #7
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Default Re: Problems with contest

View Post Originally Posted by MissGnomie
Click Customer service, account issues, "I forgot my security question for turning off ads" and fill out the information. Or you can try calling them (you need to be 18 or have an adult call for you).
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Old 03-03-2011, 05:50 PM   #8
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Default Re: Problems with contest

^ I tried that, but I lost the code for the pet I have on the account.^
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Old 03-03-2011, 07:02 PM   #9
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Default Re: Problems with contest

View Post Originally Posted by btrfly222
^ I tried that, but I lost the code for the pet I have on the account.^
It does not have to be your very 1st pet. Any pet is good. (Except Mazin Hamsters, Zum, KinzKlips, etc.)
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Old 03-03-2011, 07:22 PM   #10
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Default Re: Problems with contest

^ I only have one pet on that account ^
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