Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!


Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > Somebody Help!

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
Closed
 
LinkBack Thread Tools Display Modes
Old 01-04-2008, 08:46 PM   #1
Lil Kinz
AudreyNicole is an unknown quantity at this point

Default Unanswered: Problems after registering a new pet?

I started my account the other day. I registered pet #1 with no problem. Then today, I went to add pet #2. I went to the adoption center, started the process, and then when it came to entering the encripted word, it said there was a server error and to try again later. I used my back buttom and tried to reenter the word, but it said that my secret webkinz code had already been entered and logged me out. I tried to log back in, and it shows my new pet in the bottom left corner, with the addition of my $2000 kinz cash, but it says that I can not be logged into webkinz world and this time and will be logged out. My son has an account which is fine. I tried to email Ganz, and it won't me do that either. Any ideas?
AudreyNicole is offline
Sponsored Links
Old 01-04-2008, 09:15 PM   #2
ebkinz Addict!
Gift Guru
 
kayembee's Avatar
kayembee is a genius through and through
kayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and through

Donation Award 
Default Re: Problems after registering a new pet?

Did you try to use one of their auto forms from the Customer Service area? The direct email address is support@webkinz.com. If you do not have any luck tonight, I would try logging in first thing in the morning after all of the evening sweeps are done. If the problem remains I would recommend calling.
1-866-932-5469

---------- kayembee added 25 Minutes and 23 Seconds later ----------

Sorry - I should have also mentioned that this appears to be an ongoing problem. Many people are having problems with new adoptions.

Last edited by kayembee; 01-04-2008 at 09:15 PM.. Reason: Automerged Doublepost
kayembee is offline Female
Old 01-04-2008, 09:23 PM   #3
Gift Guru
 
mom2hnemi's Avatar
mom2hnemi is not just visiting!mom2hnemi is not just visiting!mom2hnemi is not just visiting!mom2hnemi is not just visiting!mom2hnemi is not just visiting!mom2hnemi is not just visiting!mom2hnemi is not just visiting!mom2hnemi is not just visiting!mom2hnemi is not just visiting!mom2hnemi is not just visiting!mom2hnemi is not just visiting!

Default Re: Problems after registering a new pet?

Hello AudreyNicole~
Ohh so sorry to hear as well, you arent alone and several have been having the same issue, Ganz is aware and working on the problem. Hopefully as suggested above you will be able to login okay in the morning. If not keep in contact with Ganz, they have said they will correct all accounts due to the adoption issue.

Good Luck!

PS~ Welcome to WI
mom2hnemi is offline Female
Old 01-04-2008, 09:30 PM   #4
Webkinz :)
jlkoala is an unknown quantity at this point

Default Re: Problems after registering a new pet?

I'm really disappointed with Ganz....and I'm trying hard not to be.

I've adopted several Webkinz since Christmas. I didn't get the room/welcome package for my Koala bear. I contacted Ganz and only got the automated reply and it's been almost two weeks.

Today, I adopted more and I didn't get the rooms for the Panda Bear or the new Love Frog. I did get their packages though.

At least I'm able to log into the rooms, which I see many aren't able to do.

I'm just really disappointed - and I can't rename the rooms I buy. I'm stuck with stupid numbers.

For the money they are making.....Ganz needs to address these issues quickly, IMO.

They are taking the fun out of their website by not fixing the glitzes quickly.
jlkoala is offline
Old 01-04-2008, 10:16 PM   #5
Ratqueen
Gifted
 
Ratqueen's Avatar
Ratqueen has a spectacular aura about

Default Re: Problems after registering a new pet?

I'm glad I started checking this forum on a regular basis. I just bought several new pets today, but now I know I shouldn't register any until I have confirmation that the site is working properly.

I agree with you, jlkoala, I'm very disappointed with Ganz as well. Considering all the money they make with the Webkinz craze, they should have a much better service and customer support overall. All those new problems (which started after their last maintenance "to improve the site" yesterday evening) have been going on way too long to be acceptable.

I'm a brand new member (since Christmas) and have been struggling through all those glitches since. I've lost plenty of KinzCash, objects, and a large room due to the bugs so far, but I've read about people who've lost even more than I have
Ratqueen is offline
Closed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -5. The time now is 05:00 AM.



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts