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Old 10-28-2008, 07:44 PM   #1
Lil Kinz
kelkent is an unknown quantity at this point

Default Unanswered: Problems adopting pets?

Hi,

My daughter has been trying to set up her bat for adoption for a few days now and she keeps getting an error saying that for security reasons, she's only allowed to visit the adoption center if she has a valid account and password. This started on Sunday night and it's like she's permanently locked out of the adoption center.

Anyone else experiencing this problem? I sent an email to Ganz through their customer support and have not heard back from them yet.
Any help would be appreciated!
kelkent is offline
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Old 10-28-2008, 07:53 PM   #2
wajiha444
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Default Re: Problems adopting pets?

I was experiencing the same problems trying to adopt a rabbit I gave up, and called Ganz. They set it up, and it was all fixed! By the way welcome to webkinzinsider! Hope you like it here.
Old 10-28-2008, 08:02 PM   #3
call me maggie
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Default Re: Problems adopting pets?

i would just contact ganz if i was you
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Old 10-28-2008, 08:06 PM   #4
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Default Re: Problems adopting pets?

That's really weird... If she's at the adoption center she's obviously logged into her account with a password and such... Does she share her account with anyone?

I would call Ganz and find out what's going on. If the first person isn't able to help you, ask for their supervisor. The supervisors I've read tend to be more friendly and willing to help.

I really hope it gets fixed!!! I adopted my bat about a month ago andn nothing went wrong, so I don't think there are problems with the bat specifically. Any chance someone had used the code already?

I don't know, that's really weird, I hope you're able to fix it!!!
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Old 10-28-2008, 08:06 PM   #5
elitegymnast0707
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Default Re: Problems adopting pets?

yeah that sounds weird, like the "inappropriate username" thing that pops up when you log in. i would contact ganz because that sounds like a real problem!! good luck and welcome to wi!
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Old 10-28-2008, 08:08 PM   #6
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Default Re: Problems adopting pets?

Thats strange.
I dont know what to say but Welcome to !!!
~~SKY~~
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Old 10-29-2008, 10:59 PM   #7
Lil Kinz
kelkent is an unknown quantity at this point

Default Re: Problems adopting pets?

Thx to all! I will contact Ganz and let you know what happens.
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Old 10-29-2008, 11:29 PM   #8
--pls. ask--
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Default Re: Problems adopting pets?

here's their phone number. email is nearly useless. 866-WEBKINZ.
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Old 10-30-2008, 04:19 PM   #9
Lil Kinz
Crush_on_Arte is an unknown quantity at this point

Default Re: Problems adopting pets?

I had this problem for two days, so I called them, and their solution was:

On the LOG IN page where you enter your username and password, you will see a button at the bottom that says "Add a New Pet". Use that link, and it will work! YAY!
Crush_on_Arte is offline Female
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