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Old 06-07-2007, 06:07 AM   #1
pth
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Question Unanswered: Problems adopting pet - server always down!

My son got one of the virtual pet trading cards. We have been trying to adopt it for 3 days now. We enter the name/gender/code and type the displayed letters then get a message that the server is down. We've tried different times of the day, multiple times in a row - any suggestions?
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Old 06-07-2007, 06:36 AM   #2
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Default Re: Problems adopting pet - server always down!

which browse are you using? I know that if i use my laptop, with firefox, it does that to me more often. It might help to switch to a different browser!
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Old 06-07-2007, 07:46 AM   #3
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Default Re: Problems adopting pet - server always down!

or i may be that you dont have the right kind of adobe flash try installling the newer version
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Old 06-07-2007, 07:50 AM   #4
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Default Re: Problems adopting pet - server always down!

same thing has been happening to me, good to know about changing from firefox. Off to try now
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Old 06-07-2007, 08:26 AM   #5
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Default Re: Problems adopting pet - server always down!

did anything work cause i keep getting the same message and i have to codes to put in .....the cldesdale i got yesterday worked fine but not the ones off the cards
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Old 06-07-2007, 09:47 AM   #6
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Default Re: Problems adopting pet - server always down!

just got off the phone with customer service at ganz 800 number and she says they are having some problems with certain codes and hopefully it'll be fixed before this weekend but if not call her back on monday and she gave her extension to get directly to her.....
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Old 06-07-2007, 09:55 AM   #7
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Default Re: Problems adopting pet - server always down!

Ok, I had that problem adopting my Google, Joey. Ok, what you do is type to Ganz, give them the code, and see if that helps. Here is what they said to me.

Hi!
If Ms. Birdy said your secret code was wrong. (ok, i know it is not) Something like that. I do not know the exact message but send an e-mail to support@webkinz.com and see if they can help you further. My mom sent the e-mail and after we got a reply, it was valid and working. But we adopted my lil elephant, Eddy, and it worked. Me and my mom were freaked out! So do as I said and it should work in no time! Good luck!

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Old 06-07-2007, 10:45 AM   #8
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Default Re: Problems adopting pet - server always down!

I was able to adopt 3 new ones but not the free one on the trading card, I sent an email and called but had to leave a message. We'll see what happens
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Old 06-07-2007, 02:34 PM   #9
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Default Re: Problems adopting pet - server always down!

Well I finally got "Party Puppy" adopted! I was using Firefox and I got the adoption to succeed using Firefox. Looks like GANZ got the problem fixed with Virtual Pets too. It now asks you whether the animal you want to adopt is a golden retriever or a frog so that you get the right animal!
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Old 06-07-2007, 03:22 PM   #10
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Default Re: Problems adopting pet - server always down!

I got to adopt ours today too. We had the choice of a golden retriever or a koala. They chose the retriever (since they have two koalas stashed away for their birthdays). They chose Little Cutie for their name. Glad it is finally working.
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