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Unanswered: Problems adopting pet - server always down!
My son got one of the virtual pet trading cards. We have been trying to adopt it for 3 days now. We enter the name/gender/code and type the displayed letters then get a message that the server is down. We've tried different times of the day, multiple times in a row - any suggestions?
just got off the phone with customer service at ganz 800 number and she says they are having some problems with certain codes and hopefully it'll be fixed before this weekend but if not call her back on monday and she gave her extension to get directly to her.....
Ok, I had that problem adopting my Google, Joey. Ok, what you do is type to Ganz, give them the code, and see if that helps. Here is what they said to me.
If Ms. Birdy said your secret code was wrong. (ok, i know it is not) Something like that. I do not know the exact message but send an e-mail to firstname.lastname@example.org and see if they can help you further. My mom sent the e-mail and after we got a reply, it was valid and working. But we adopted my lil elephant, Eddy, and it worked. Me and my mom were freaked out! So do as I said and it should work in no time! Good luck!
Well I finally got "Party Puppy" adopted! I was using Firefox and I got the adoption to succeed using Firefox. Looks like GANZ got the problem fixed with Virtual Pets too. It now asks you whether the animal you want to adopt is a golden retriever or a frog so that you get the right animal!
I got to adopt ours today too. We had the choice of a golden retriever or a koala. They chose the retriever (since they have two koalas stashed away for their birthdays). They chose Little Cutie for their name. Glad it is finally working.
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