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Old 10-24-2008, 08:28 PM   #1
Lil Kinz
denisekayt is an unknown quantity at this point

Default Unanswered: Problem with Webkinz Day Kinzpost Letter Opening

We stopped playing Webkinz for awhile and so I didn't log on and open my Webkinz Day Kinzpost until about a month ago. The letter opens, but the top part is cut off so I can't close it. The only option is to X out of Webkinz altogether, but then when you log back in the letter is still considerd "unread"...so I have a permanent unopened letter in my mailbox I can't open!

Any suggestions? I looked back though the forum but didn't spot that others had this problem with their Kinzpost back when the letters arrived end of April.

Thanks!
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Old 10-24-2008, 08:32 PM   #2
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Default Re: Problem with Webkinz Day Kinzpost Letter Opening

WoW! Thats odd! I haven't heard of that one before! Sorry, I don't know a solution .
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Old 10-24-2008, 09:58 PM   #3
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Default Re: Problem with Webkinz Day Kinzpost Letter Opening

I had to log out then back in it was fine after that. we inherited an account from my niece and we gets posts almost everyday for pets birthdays never actually had any kinzpost problems.
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Old 10-24-2008, 10:44 PM   #4
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Default Re: Problem with Webkinz Day Kinzpost Letter Opening

Hello! Welcome to WI! Maybe try to clear your cache and empty your temporary internet files, then log back in. Perhaps that will help Webkinz World to reset and look normal. That does happen to me occasionally with certain pages, and that is what I do to make things better. If you have questions on how to do that, I think that there are instructions in one of the HELP sections on the front page of WW. I have a Mac, so I know how to do those things for Safari or Firefox, and I know how to do them on a PC, but without those browsers in front of me, I have a hard time describing the process. Good luck! And I hope you are able to get your prize soon!
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