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Old 08-08-2011, 01:43 PM   #1
Pinksoccer19
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Default Unanswered: Problem with server?

Hi, im katie.
Ive been trying to log into webkinz for a week now for the first time in a year and i keep getting this message that says something like this "im sorry but there is a problem with our servers at this time"

cant remember exactly, but how can i fix this?
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Old 08-08-2011, 01:49 PM   #2
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Default Re: Problem with server?

Try clearing your cache.

Here is a link in the wiki that can help with that:

http://www.wikihow.com/Clear-Your-Browser's-Cache

Last edited by Snickerdoodlez; 08-08-2011 at 01:50 PM.. Reason: add link
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Old 08-08-2011, 01:55 PM   #3
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Default Re: Problem with server?

thanks but i already tried that this morning :/
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Old 08-08-2011, 02:48 PM   #4
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Default Re: Problem with server?

When I get this message (over 300 items in dock), I refresh the page (F5 works in IE and FireFox) and log in again. I hold down the enter button when I log in, so when I get the problem, I just tap the enter button once and that normally works.
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Old 08-08-2011, 02:59 PM   #5
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Default Re: Problem with server?

That happens to me sometimes. I wait for awhile and then I go back to Webkinz World and it's fixed..
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Old 08-08-2011, 02:59 PM   #6
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Default Re: Problem with server?

well i havent logged in in a year, year and a half maybe...so idk how many items are in my dock

and i tried that anyway and it didnt work :/
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Old 08-08-2011, 05:00 PM   #7
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Default Re: Problem with server?

Wait you haven't logged in for over a Year and A Half so maybe your account in expired.
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Old 08-08-2011, 05:02 PM   #8
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Default Re: Problem with server?

I tried that with my sister's account.
She hasn't logged on in YEARS. xD
Accounts don't expire, but I kept getting the same message.
I'm not sure what to tell you, I just wanted to let you know that you aren't the only one with this issue.
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Old 08-08-2011, 05:26 PM   #9
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Default Re: Problem with server?

but even if it expired it would let me adopt a new pet to reactivate it..and it wont even let me go to that page

..and i thought webkinz accounts dont expire anymore..
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Old 08-08-2011, 11:23 PM   #10
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Default Re: Problem with server?

Have you tried a different browser? If switching browsers won't help, I'd give Ganz a call.

Good luck - I hope you can resolve this soon.
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