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Old 12-10-2008, 05:21 PM   #1
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Default Unanswered: Problem with Minty reindeer code?

We purchased three minty reindeer and it said that the order was complete and we recieved an order number but did not recieve a code to adopt the animal. Anyone else having this problem?
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Old 12-10-2008, 05:22 PM   #2
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Default Re: Problem with Minty reindeer code?

minty reindeer??? whats that?
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Old 12-10-2008, 05:23 PM   #3
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Default Re: Problem with Minty reindeer code?

I have not had that problem. However, you can go in and look at your order history and it will give you the codes again.
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Old 12-10-2008, 05:24 PM   #4
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Default Re: Problem with Minty reindeer code?

I have had a problem like that before. You should check your order history on the estore site. If the order is not shown as complete, you probably didn't get charged. When it happened to me I wrote to them, and they let me know that the order wasn't completed. It does happen sometimes...even if you receive an order number and a confirmation email. I had to place the order again, and it was fine.

Hope that helps!
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Old 12-10-2008, 05:28 PM   #5
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Default Re: Problem with Minty reindeer code?

Yes I had the same problem. It shows the order as being processing. I did email them, but the estore closed shortly after our order. I am assuming the demand was high. I do have an order number, which you should too; I figured I would give them a day and then go back and check under "order status" and see if it has been updated and the code given out. I am not too worried, at least at this point, as GANZ has always treated me fairly. I think they will get this worked out. Keep checking your order status and go ahead and fill out the contact info on the site under customer service. Hopefully it'll all work out for both of us.

---------- DramaQueen added 0 Minutes and 45 Seconds later ----------

I just checked the Estore site and it is still down.

Last edited by DramaQueen; 12-10-2008 at 05:28 PM.. Reason: Automerged Doublepost
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Old 12-10-2008, 05:38 PM   #6
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Default Re: Problem with Minty reindeer code?

thank you all for your help I will try that too
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