Rare times in local KT. Place your mouse over times and items for time conversions and info.
Welcome to the Webkinz Insider Forum forums.
You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact us.
I have had a problem like that before. You should check your order history on the estore site. If the order is not shown as complete, you probably didn't get charged. When it happened to me I wrote to them, and they let me know that the order wasn't completed. It does happen sometimes...even if you receive an order number and a confirmation email. I had to place the order again, and it was fine.
Yes I had the same problem. It shows the order as being processing. I did email them, but the estore closed shortly after our order. I am assuming the demand was high. I do have an order number, which you should too; I figured I would give them a day and then go back and check under "order status" and see if it has been updated and the code given out. I am not too worried, at least at this point, as GANZ has always treated me fairly. I think they will get this worked out. Keep checking your order status and go ahead and fill out the contact info on the site under customer service. Hopefully it'll all work out for both of us.
---------- DramaQueen added 0 Minutes and 45 Seconds later ----------
I just checked the Estore site and it is still down.
Last edited by DramaQueen; 12-10-2008 at 05:28 PM.. Reason: Automerged Doublepost
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.