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Old 02-13-2009, 01:26 AM   #1
kiltedtxduck
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Default Unanswered: Problem loading the room

All evening I have been having a problem loading my room. The rest of ww seems to be working fine, but whenever I try to load my room in gets stuck in the same part of the loading chair each time.
I have tried two different computers with the same result. Is anyone else having a hard time?

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Old 02-13-2009, 01:34 AM   #2
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Default Re: Problem loading the room

This same exact thing happens to me frequently. There are two problem areas. Normally clearing your cache will help along with logging off then back on or just waiting it out. There is no quick fix answer for this annoying glitch.
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Old 02-13-2009, 02:15 AM   #3
lorkinzfun
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Default Re: Problem loading the room

How full is your room? Do you have anything blocking the doorways? If that is the case you will have to get a hold of ganz only they can fix that for you. Here is the number Telephone: 1-866-WEBKINZ * 1-866-932-5469.
good luck!
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Old 02-13-2009, 03:09 PM   #4
kiltedtxduck
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Default Re: Problem loading the room

Thanks for the replies!

I cleared my cache and I have the latest version of flash (which the customer service page suggested) but it still will not load past the 'loading characters' part. None of the doors are blocked, I have several rooms and pets but this has never been a problem before.

I think I will try giving them a call!
Thank you to both of you!
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Old 02-13-2009, 07:15 PM   #5
lorkinzfun
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Default Re: Problem loading the room

You are very welcome They have helped me several times with this issue I forget that you need more than just a tiny spot in front of the door and tend to pack my rooms full
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Old 02-13-2009, 07:41 PM   #6
Rainribbon
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Default Re: Problem loading the room

You might not need to phone Ganz. If you can remember one of the pets that's in that room and you have its code, you can fill out the "My pet is stuck" form and they may be able to clear it up faster that way.
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Old 02-14-2009, 01:55 AM   #7
kiltedtxduck
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Default Re: Problem loading the room

The problem is fixed! Hoorah!

I sent them a message through the customer support and then I tried getting in to my room a little later and it worked!

I was finally able to fix up a spot for my new Love Frog! (I named him Fitzwilliam after Mr. Darcy from Pride and Prejudice)

Thank you so much for everyone's input!
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