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Old 08-22-2009, 08:22 AM   #1
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Default Unanswered: Problem with items moved off tables now missing

I am so upset. The glitch everyone was experiencing, including myself, with items being moved off the stuff they were sitting on has gotten worse on my case. I have a trophy room and everything is back on the stuff it was originally sitting on except two counters and two blue lavas are now completely missing.
I keep checking several times a day hoping it will just reappear but so far I have had no luck. I know that calling customer service isn't going to do anything. They told my sister once when she had a missing item that there was nothing they could do about it and they wouldn't even give her the points to get it again. They said they are not responsible for the items.
Is anyone else experiencing this?

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Old 08-22-2009, 08:43 AM   #2
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Default Re: Problem with items moved off tables now missing

Have you cleared your cache and rebooted your computer?

If your things are still missing after that, go to Customer service and fill out the form for "I have an item stuck in the room". (I realise it's not stuck, it's missing )
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Old 08-22-2009, 11:46 AM   #3
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Default Re: Problem with items moved off tables now missing

yes, I agree with Webberlily. If the form doesn't work, call Ganz
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Old 08-22-2009, 11:59 AM   #4
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Default Re: Problem with items moved off tables now missing

Well not exactly my probblem is the items that were on tables that I had removed from being on the tables are still stuck !! Like on the floor now !! I would call Ganz if I were you !! Good luck !!
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Old 08-22-2009, 12:41 PM   #5
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Default Re: Problem with items moved off tables now missing

Here is what I would do...
1) Clear your cache & cookies, re-boot your ENTIRE system
2) Log back on to WW and see if your items are back
3) Scroll through your dock to make sure they are not placed there & you might want to explore your house even a little

*If you can't find your stuff after this...*

-CALL GANZ! Be sure to explain everything in the best detail possible so that you are more likely to get/find your stuff.

Hope this helps & keep us posted on how it works!!!
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Old 08-22-2009, 12:43 PM   #6
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Default Re: Problem with items moved off tables now missing

You probably already did this, but did you click on the 'Get items form storage' button down by your dock?
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Old 08-22-2009, 01:37 PM   #7
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Default Re: Problem with items moved off tables now missing

I had something on a table which has disappeared but I have no idea what it was. The only way I know something is missing is that when I tried to put something on the table it said the container was full. It was in my storage room, so I don't know what could have been on it.
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Old 08-22-2009, 01:39 PM   #8
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Default Re: Problem with items moved off tables now missing

You probably already did this but check your dock?
That happens to me sometimes when I make a new room and there's something by the door. It moves the item and puts it in my dock.
If that's not the case for you, I would just call them. =/
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Old 08-22-2009, 10:57 PM   #9
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Default Re: Problem with items moved off tables now missing

OK. I have a couple of thoughts for you. The missing item might be UNDER your table and not visible to you. Try removing the table. If it was just a stuck item, it should not be lost to you.

The glitch is now mostly fixed, so maybe everything is restored. If your item is still stuck, do call Ganz. What your sister experienced was a LOST item, not a stuck item. Ganz won't replace lost items, but will always remove stuck items from your room and put them in your dock. Do be sure you ask the rep to just remove the stuck items from that one room if only one room is affected. Some of the reps are very nice, but take the easy way out and remove ALL such items from all your rooms. I had 8 amaryliss plants removed once, when only one was stuck! That taught me!

And if you think about it, you can probably understand why Ganz won't replace the lost items. Can you imagine the calls they would have, from people trying to scam them for valuable items they never had? Can you imagine the time and effort it would take, to verify the claims? That's why Ganz puts it in their service agreement, to which you agree before you start using WW, that they are not responsible for such things. If they were, you would pay for WW, or pay a whole lot more for your Webkinz. I don't think any of us want that.

But don't be discouraged about the stuck item--I do believe that can have a happy ending.
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Old 08-23-2009, 09:00 AM   #10
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Default Re: Problem with items moved off tables now missing

Hi everybody, thank you for your kind responses and suggestions. I did clear the cache and rebooted the computer, actually I did it a few times. I tried opening WEBKINZ in 3 different browsers and the 2 blue lava lamps are completely missing. The fact that it was the lava lamps is what really bothers me. It is so upsetting. I will try calling GANZ on Monday but I have little faith they will be able to do anything about it. It's a shame they haven't worked out anything electronically to avoid items from just becoming missing since they do nothing to replace them.
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