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Old 03-15-2008, 12:30 PM   #1
alexstar503
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Default Unanswered: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

JUST TWO DAYS AGO I REGISTERED MY NEW BLACK BEAR!!
I GOT MY CAVE BED AND MY SPECIAL FOOD....THE HONEY ROAST...........BUT I DIDNT GET THE SECOND EXCLUSIVE ITEM THAT U GET W/ EVERY ADOPTION!!!!!!!!! IT WAS JUST A BLANK SPACE I STILL DONT KNOW WHAT TO DO !!!! I AM VERY SAD I DIDNT GET MY EXCLUSIVE ADOPTION PRESENT

---------- alexstar503 added 0 Minutes and 29 Seconds later ----------

Can Someone Explain Or Help??

---------- alexstar503 added 10 Minutes and 47 Seconds later ----------

PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Last edited by alexstar503; 03-15-2008 at 12:30 PM.. Reason: Automerged Doublepost
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Old 03-15-2008, 12:56 PM   #2
ebbies Rock!
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Default Re: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

Yes, please call the webkinz 800 number and ask for customer service. You will then get a name and extension number--write it down! Leave a detailed message including you Webkinz World ID (NOT your password), what pet you adopted and explain what happened. I called on a Monday morning and they called me back that afternoon and took care of the problem and even let me pick which exclusives (I had this happen 3 times) I wanted. Of course, I picked three of the new ones -- LOL! Hope this helps. It will be ok, it's happening to LOTS of people. I just had it happen to me again today when I was helping my granddaughter put new pets on her account. The best we can figure out, it's still trying to give the retired exclusives and since they aren't available, you just end up with a blank space where the exclusive should be. Good Luck!
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Old 03-15-2008, 01:09 PM   #3
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lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!

Default Re: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

Call Ganz. They might let you pick an exclusive. Call don't email you get best results by phone.
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Old 03-15-2008, 07:18 PM   #4
Rocks out loud!
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Default Re: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

the same thing happened to me with my cocker spaniel! does anyone have the number?
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Old 03-15-2008, 07:24 PM   #5
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lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!

Default Re: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

Yes, its either 1-800-WEB-KINZ or 800-webkinz, not sure.
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Old 03-15-2008, 08:54 PM   #6
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Default Re: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

You should call Ganz hopes this helps Lexie22
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Old 03-15-2008, 09:02 PM   #7
okey dokey artichoky
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Default Re: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

I think it may be 866-webkinz
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Old 03-15-2008, 10:17 PM   #8
alexstar503
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Default Re: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

thanks so much
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Old 03-16-2008, 12:48 AM   #9
Emilove11
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Default Re: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

Thats truly unfortunate. My recommendation would be to also call Ganz. Hopefully they will even allow you to pick out a super cool exclusive of your choosing!
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Old 03-16-2008, 09:26 AM   #10
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Default Re: Problem With Exclusive Items......i Didnt Get One When I Adopted My Black Bear!!

Yeah Ive had that happen to me 2 times!You should contact Ganz.
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