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Old 09-04-2008, 08:11 PM   #1
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hadleykl is an unknown quantity at this point

Question Unanswered: Problem with account -- keep getting "Please Wait"

My husband is having a lot of problems with one of his Webkinz accounts (he has two). Any time he tries to do anything with that account, he gets the dreaded "Please Wait ..." message. He doesn't get it with his other account, and no one else in the family gets it on their account either. He got really frustrated tonight when he found the Red Ruby Heart in Gem Hunt, got the "Please Wait ..." message and then got logged out -- with no gem, no KinzCash and no access to the mines.

Any suggestions? We'd like to contact Ganz so see if they can do something (I have a feeling his account is on a slower server, even though it's his newer account LOL). I have seen some threads mentioning fillling out a "form" and having Ganz help them, but I can't find out how to access the form. Or would calling them be a better option?

Thanks!
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Old 09-04-2008, 08:17 PM   #2
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Default Re: Problem with account -- keep getting "Please Wait"

Hm...it sounds strange.....i may not be right, but when the site suddenly has lots of people going on it all at once, (like christmas,) it slows down and please wait comes up. Maybe its because of the new tropical island, and everyone is going on? Im not sure thats what i think. But if it works for the other ones im probably wrong. sorry i couldn't help you
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Old 09-05-2008, 03:07 AM   #3
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Default Re: Problem with account -- keep getting "Please Wait"

I think I sometimes cause the "please wait" when I am impatient and hit whatever I hit to move or do something a second time, or too quickly, before the system is ready. If the system is operating slowly, like when the servers are really busy, this could be more likely. If I am patient and just click once then wait, I have less trouble. But if this is his problem, I would think it would happen on all accounts for him. And I'm assuming he's using the same computer for all accounts--that rules out it being a cache full problem....(sometimes you can clear the "cache" of temporary files and footprints and get the computer to run better).

My friend told me she thinks if you get too many things in your dock it can cause you to run slower. I've been pushing that myself, with TONS of food and items stored there now, so I'm not sure this is that much of a deal. Just throwing out ideas...if the new account has more stuff in it, that might be a factor. If it doesn't (more probable I would guess), then that's not it either.

Yeah, I'd be frustrated over something like that too. Hope you get it resolved!
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