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Old 12-06-2008, 10:10 AM   #1
TumbleweedCrossing
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Default Unanswered: Polar Bear yields no PotM gifts

I don't know if it's only me, but I did not get my Pet of the Month gifts when I logged on my Polar Bear this morning. I've logged out & in, also tried different rooms--nothing.

Just wanted to report it, in case other WI members are having the same prob.



: buffalo:
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Old 12-06-2008, 10:13 AM   #2
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Default Re: Polar Bear yields no PotM gifts

aw that's to bad, i hope that never happens to me. sorry that it happened to you
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Old 12-06-2008, 10:15 AM   #3
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Default Re: Polar Bear yields no PotM gifts

View Post Originally Posted by Tumbleweed
I don't know if it's only me, but I did not get my Pet of the Month gifts when I logged on my Polar Bear this morning. I've logged out & in, also tried different rooms--nothing.

Just wanted to report it, in case other WI members are having the same prob.



: buffalo:
I'm sorry to hear that. Waiting until after the 5th, as they suggest, you should have had no problem. I know you said you logged off and back on...did you try clearing your cache and cookies or history, depending on which system you're on..and then logging off and back in? That may work. If not, report it to Ganz so they replace your items!!!! Good luck and let us know how you make out. CJ
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Old 12-06-2008, 10:29 AM   #4
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Default Re: Polar Bear yields no PotM gifts

No it's not you. It happens very often, like the last 6 adoptions for POTM. you must call ganz and what may seem like complaining but you must be honest & have all your info handy. date time your account info ... then be firm about your wanting your things and be sure to be polite. Hopefully they will have it fixed soon. It went wacky when the curio shop times were misaligned for the prevention of knowing what rares were coming to each account and the time zones.
I adopted all POTM since the very first one, and after the frog POTM was so forgotten and all the other issues with freezing and such I gave up but still do dailies and games every day and have only missed 4 or 5 days of webkinz since joining but hang in and call. don't forget if we don't tell them how we feel or that it is broke they won't know. Ganz # 866-932-5469 when you call get an operator , dont just leave a message, until you get an extension to the WW rep in person. Click the image to open in full size.Sissy



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Old 12-06-2008, 10:42 AM   #5
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Default Re: Polar Bear yields no PotM gifts

You may want to check my thread here: http://www.webkinzinsider.com/forum/...e-t435945.html

It may help you with getting your items. Good luck!
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Old 12-06-2008, 10:54 AM   #6
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Default Re: Polar Bear yields no PotM gifts

A few times, my loot bag opened up and there were no prizes.. I logged off and back in and when I went back into my room the loot bag opened up again with the prizes. Also, sometimes the prizes are in your dock if the loot bag doesn't work, look for that. Otherwise, everything everyone else has suggested you will need to do. I have a friend who had to call Ganz and they put the items in her dock because her loot bag didn't open up either.. Don't worry if you call they will fix it!
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