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Old 06-18-2011, 07:23 PM   #1
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Thumbs down Unanswered: Plumpy Glasses. Gone?

Please help! I had plumpy glasses and then they just went Poof! I cant find them. I looked on all my pets and no plumpy glasses i triple check and still no glasses. I tried three different computers (just in case) and still no glasses. I NEVER give my password and secret code away and no i didnt sell them for sure!
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Old 06-18-2011, 07:24 PM   #2
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Default Re: Plumpy Glasses. Gone?

Maybe you were hacked. Try calling Ganz at 1-866-WEB-KINZ to get a history on that item. Note that you must be 18 or older to call, have your parents call if you're not.
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Old 06-18-2011, 07:33 PM   #3
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Default Re: Plumpy Glasses. Gone?

Try clearing your cache. If that doesn't work, contact Ganz.
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Old 06-18-2011, 07:49 PM   #4
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Default Re: Plumpy Glasses. Gone?

Fill out the 'I have something stuck' form here and if they are anywhere on your account they will be placed in your dock.
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Old 06-18-2011, 08:08 PM   #5
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Default Re: Plumpy Glasses. Gone?

Oh no! I'm so sorry that happened to you!
I think Jenny has some good advice with filling out the form.
And, it wouldn't hurt to check all your storage containers in your rooms and through your dock one more time, just to be absolutely positively certain that it's not there. If you can't find it, you can always contact ganz.
If you think you got hacked, make sure to change your password right away.
I hope you can get your glasses back! Good luck!
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Old 06-18-2011, 08:22 PM   #6
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Default Re: Plumpy Glasses. Gone?

Yikes!

Make sure you checked all the different styles of outfits...not just the one that is on your pet when you log in - maybe there???

good luck!
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Old 06-18-2011, 08:22 PM   #7
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Default Re: Plumpy Glasses. Gone?

Just a thought that popped into my head

did you think to check the "dress my pet" slots - I mean where you can change from casual to sleep to sports

there's a few different options -

I tried with my pet and just saw I still had an outfit for casual I even forgot was still there - I had my pet in the sleepwear mode

go to the "dress my pet" -open it and there are about 5 options

sorry if this doesn't help -hope you find your plumpy's
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Old 06-18-2011, 08:26 PM   #8
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Default Re: Plumpy Glasses. Gone?

View Post Originally Posted by xx_jenny_xxx
Fill out the 'I have something stuck' form here and if they are anywhere on your account they will be placed in your dock.
I agree. This is what you should try first.
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Old 06-19-2011, 11:19 AM   #9
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Default Re: Plumpy Glasses. Gone?

Somebody must have hacked you or something did you try Google Chrome or Firefox. and did you contact ganz it must be a glitch like everything else is these days
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Old 06-19-2011, 12:30 PM   #10
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Default Re: Plumpy Glasses. Gone?

make sure you look EVERYWHERE. I thought I lost my plumpy glasses once but i was just skimming through my dock too fast. Call GANZ and see if they can locate the plumpy glasses on your account somewhere.
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