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Old 09-28-2008, 10:16 AM   #1
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Red face Unanswered: Pleeeze! Serious help for stuck items needed

I have two items that when I click on them in edit mode all I get is the white square outside the room. One is a charm case that appeared out of nowhere when the Charm Forest was having problems way back when. One is a lamp that used to be on a table and is now sitting nowhere in the air. I've cleared cache, restarted, gone in and out of rooms, etc. Can't get anything but the out-of-bounds white square. Can anyone help? Could Webkinz support get rid of them if they would respond to my request for help?
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Old 09-28-2008, 10:18 AM   #2
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Default Re: Pleeeze! Serious help for stuck items needed

There is a form in Customer Service for Stuck Items....

you fill out the form, and it takes about 2 days for them to fix it... and the item will probably end up back in your dock That is where I've found my stuck items after they were fixed
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Old 09-28-2008, 10:19 AM   #3
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Default Re: Pleeeze! Serious help for stuck items needed

I think it might be a glitch. I woudl just wait it out.
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Old 09-28-2008, 10:22 AM   #4
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Default Re: Pleeeze! Serious help for stuck items needed

This is a very helpful thread:
http://www.webkinzinsider.com/forum/...tml?p=10176912
It will tell you want to do! Hope this helps!
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Old 09-28-2008, 10:23 AM   #5
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Default Re: Pleeeze! Serious help for stuck items needed

Usually if you remove some other items from the room, then change rooms and go back, you'll be able to get them unstuck. If that doesn't work, go to customer service like post #2 said. I hope this works for you.
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Old 09-28-2008, 10:23 AM   #6
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Default Re: Pleeeze! Serious help for stuck items needed

I might know how to help you with the lamp. First you have to remove the table. Then leave the room. When you go back into the room, put the table back where it used to be. Then leave the room again. When you come into the room again, it should be un stuck! Hope I helped (fyi- I got this from another WI thread, so please don't give me the credit lol)

If this doesn't work, you can contact Ganz from the customer support page and it usually takes less than 48 hours for them to unstick things.
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Old 09-28-2008, 10:25 AM   #7
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Default Re: Pleeeze! Serious help for stuck items needed

i would contact customer service
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Old 09-28-2008, 10:25 AM   #8
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Default Re: Pleeeze! Serious help for stuck items needed

Sometimes it works to logout and clear your cache, but if you tried that, I would fill out the customer service form. You'll need the code from one of your pets. We had to do that one weekend, and they fixed it on Monday.
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Old 09-28-2008, 10:37 AM   #9
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Default Re: Pleeeze! Serious help for stuck items needed

Wow. Thank you everyone. I'm going to try the suggestions and if they don't work, will post on customer service. Thank you again
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