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Old 11-12-2009, 08:54 AM   #21
Webkinz :)
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ticktok will become famous soon enough

Default Re: Please Wait too many times

Just thought you guys should know I am on Kaspersky (yes it's a paid one) and my daughter could not even log in last night around 8pm. So don't believe everything Ganz tells you. It appears they have another problem as the site is down for maintence this morning.
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Old 11-12-2009, 11:34 AM   #22
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GrannyJeff has a spectacular aura about

Default Re: Please Wait too many times

Tjhis was waiting for me this morning in my email from AVG. I did the first two suggestions and things and rolling right along without skipping a beat!

1. Temporarily disable the AVG Web Shield component as follows:
- Open AVG user interface.
- Double-click the "Web Shield" component.
- Uncheck the "Enable Web Shield" option.
- Confirm changes by pressing the "Save changes" button.

Is the issue solved now?

- Enable the Web Shield again.

2. Now please disable AVG LinkScanner:
- Open AVG user interface.
- Double-click the "LinkScanner" component.
- Uncheck all 3 available options.
- Confirm changes by pressing the "Save changes" button.
- Restart your Internet browser.

Please let us know if the issue persists.

- Enable the LinkScanner again.

3. Please send us the AVG configuration and LOG files for analysis. We will be able to identify the source of the issue correctly then and assist you in resolving it as soon as possible. Please use these simple steps to send us the mentioned files:

- Save the attached "runner.avgdx" file to your computer (we recommend saving the file to your "Desktop").
- Double-click on the "runner.avgdx" file and the "AVG Diagnostics" tool will start automatically.
- Enter your e-mail address and a detailed description of the issue into the appropriate areas.
- Click the "Diagnose and send results" button.

We will receive the data and contact you with further instructions.

Thank you for your cooperation. We appreciate it.

Best regards,

Velina Krasteva
AVG Customer Services
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Old 11-12-2009, 07:21 PM   #23
Webkinz :)
DayKinz's Avatar
DayKinz is a splendid one to beholdDayKinz is a splendid one to beholdDayKinz is a splendid one to beholdDayKinz is a splendid one to behold

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Default Re: Please Wait too many times

I took off AVG 9.0 and went bac to 8.5 and that resolved the problem!
DayKinz is offline Female

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