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Old 07-23-2009, 07:39 PM   #1
aunt2two
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Default Unanswered: Please, please help!!!!

I'm using Firefox 3.0.12. Cleared my cache, re-started, re-booted, and I still can't even get the login screen! What am I doing wrong? Advice anyone? I haven't been able to find anyone else with these continued problems.
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Old 07-23-2009, 07:43 PM   #2
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Default Re: Please, please help!!!!

. . .try google chrome? Wait for later, your server may just be down. different area have different severs, and sometimes the servers in one area are down. Don't worry, it will be fixed later.
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Old 07-23-2009, 07:44 PM   #3
aunt2two
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Default Re: Please, please help!!!!

Nope, I have't been able to get the login screen since yesterday...
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Old 07-23-2009, 07:45 PM   #4
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Default Re: Please, please help!!!!

Yup..I have been having the same problems w/IE, & Firefox..Chrome came right up..What server are you using?
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Old 07-23-2009, 07:46 PM   #5
aunt2two
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Default Re: Please, please help!!!!

How do I tell which server I'm using?
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Old 07-23-2009, 07:51 PM   #6
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Default Re: Please, please help!!!!

When you click on your little e button to go online, at the VERY top left, it should say. ex-web site, then microsoft internet explorer if you are on ie.
I am not the most high techy person, he he, but, that could at least tell you what server you are on. and, if you are using IE, pokemon2 is exactly correct..google GOOGLE CHROME download, it should get you pointed in the right direction
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Old 07-23-2009, 07:53 PM   #7
aunt2two
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Default Re: Please, please help!!!!

I'm not using IE, I'm using Firefox so I don't know how to tell which server I'm on. I don't really want to start using another web browser, so downloading Google Chrome is my last choice.
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Old 07-23-2009, 08:01 PM   #8
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Default Re: Please, please help!!!!

Oh! Firefox IS your server then (oops..I just saw that you posted that in your opening-duh-sorry )
You are talking about logging in to the WW log in screen as well than? Just want to make SURE this time
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Old 07-23-2009, 08:11 PM   #9
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Default Re: Please, please help!!!!

I am not experiencing this, and neither is my academy, so I can imagine this as a local problem.

It may be an add-on tampering with something. As far as I know, there is no need to upgrade to 3.5 FF (knowing people will suggest this in the future). Try creating a new Firefox profile, without any addons, except for Flash Player.

If that does not work, try pinging webkinz.com (Start-Run-CMD...type ping webkinz.com). If you get anything higher than 200 milliseconds, then there is probably a problem with your ISP, your machine, or somewhere in between.
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Old 07-23-2009, 08:26 PM   #10
aunt2two
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Default Re: Please, please help!!!!

I tried pinging, but the screen just flashed, and I never saw any milliseconds information. The window just closed right away.

pfeagans01, yet, it's the Webkinz login screen that I can't get to. I go to webkinz.com, click on Log in, and then a new window opens, but it's just all green and nothing happens.

Mystic Mist, how do I create a new Firefox profile?
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