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Old 08-20-2009, 11:36 PM   #1
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Default Unanswered: Please help!! (Webkinz mail not working!)

Forgive me if this is the wrong category. I am fairly new to this site, and have not made many posts.

I got a letter from the webkinz team on my account. I clicked it and it opened up and said

"Your friend who is no longer a member"

That is all it said. So i closed it and tried again. This time it just sat there like a blob. I went to things to do and clicked everywhere. It would not go away. So....now I have a message stuck in my mail! That will not open.

Can someone....help? Its so annoying!
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Old 08-20-2009, 11:45 PM   #2
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Default Re: Please help!! (Webkinz mail not working!)

I have had mail get stuck. Usually logging out and then back in takes care of it. Did this happen before maintenance started, maybe that is having an effect. Good luck hope it clears itself up.
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Old 08-20-2009, 11:46 PM   #3
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Default Re: Please help!! (Webkinz mail not working!)

This is exactly the right place to post a question like this--good for you for jumping in and asking!

WW is working poorly tonight due to some upgrades and server testing. It was up for a short while after maintenance then shut down again, probably because there were so many errors and "glitches" occuring.

The overnight maintenance may fix your problem. Check in the morning when you can get online again. If not, call the Ganz service department (or have your parents call for you, if you are a minor). Several people have reported "stuck mail" here which required such a call.

Phones were not recognizing people, mail lists were not showing, Arte didn't know who had been to see him before, Ms. Cowoline didn't have class records--lots of stuff was missing earlier tonight. So that's probably why you got the message "from a member who is no longer on your phone." I got that message once when I had just accepted the FR, but hadn't logged out & in yet so the person wasn't fully added. So I wouldn't worry about that message.

Do you know you can reread mail sent to you? In case you ever wonder if you got something or need to reread something like this? Just click on your mailbox, whether or not there is mail showing. If it says 0 mail, just click on the lower edge of the box, along the bottom bar, and it will come up with "Read mail" and you can click on any letter or gift you'd like to reread. When all the mail is restored, this should work for you, even if your letter or gift still isn't in your dock to be opened.

Hope this helps, and WELCOME to WI!
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