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On valentines day i logged in and tried to open my dock. It didn't work and i got the never-ending image of the dock loading and the "please wait" sign in the corner. I assumed that it was because so many people were logging in and trying to get their item. Plus i have about 300 items in my dock. The next day i logged in and it was fine, i thought my problem was gone.......
A few days later i logged in and i had the same problem i had on valentines day. Ii had just logged out and back in because i was sending items to people (GE) and i couldn't get my dock to load. Plus i was on a few minutes before and i had no problem with it. This has been going on for about 4 days now. My sister has about 700 items in her dock and she has no problem loading! i don't know what to do!!!! Please help me !!!
What you can do is when you first log in, go straight to your room and start putting the furniture you can see WITHOUT taking the stuff out of storage, keep doing that over and over, hope you can fix your problem
Valentine's Day was really glitchy for us too; probably too many people on at the same time.
To clear your cache, look on the top for "tool", or "internet tools" or something like that (depending on which browser you use). Click on that, then look for an option along the line of "Clear private data" or "delete browsing history". Do that, and that should do the trick.
I also like using a program called CCleaner (free download) which will clear your cache, empty recycle bins, and a few more things with the click of a button.
First thing you really need to do is clean out your docks and put your things into large rooms/walk in closets. you can put the clothes on your pets in the new 'dress' drop down menu , it works great. put food in coolers and make a big garden of them to drive around like a maze.
I had called ganz about my daughters accounts and was told that spring was coming and with it spring cleaning. I take that to mean because of the limits on items and the problems it is causing on so many accounts that they are serious about the limits in the dock and kinzchat.
I take this seriously because my eldest had her account cleaned for her last spring and they do it without picking the items, they just wipe them out.
besides if someone hacks you -it is easier to wipe out your stuff if it is already in the dock.
It will help, get it down to a reasonable amount so the game/computer doesn't have to work to hard to load. Also it works with the flash player so if that is running slow, all of it freezes up. hope this helps.
---------- a3doglife added 2 Minutes and 20 Seconds later ----------
Oh and do not block any doorways with anything, you must have open paths through every room on your account. We have learned this over a long time on WW and helping the kids.
---------- a3doglife added 7 Minutes and 48 Seconds later ----------
OH YEA I almost forgot, I was more concerned with you not losing any of those hard earnd items. SO, as you take things out of your dock others will fill the space you can see and eventually your dock will open on it's own but don't try to open it right away.
Last edited by a3doglife; 02-21-2009 at 03:58 AM.. Reason: Automerged Doublepost
thanks! i am trying that because it still won't load and i don't want to loose my deer ears, tea cart, and sherbet bunny chair in my dock! I tried send some storage stuff from my sister's account (it will load and has 700 items ) but i bought three things and it says "invalid item" when i try to send...
I am also having the same "please wait" message. This started a few hours ago and I still can't get in. I only have a few things in my dock and have cleared my cache twice. I'm getting a little annoyed with Ganz - fix server issues before adding new things.
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